Technical Writer

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map — the industry's largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver "wow," and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The Technical Writer is a key contributor of product documentation across the product portfolio centered on providing a world-class customer experience. This individual will be responsible for producing content that may span a variety of products, stakeholders, and audiences with a primary focus on administrators and developers.  

The Technical Writer reports to the Technical Writing Manager and is responsible for the daily execution of assigned tasks in accordance with Komodo Health's product, regulatory, and industry requirements.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Communicated effectively across a distributed, cross-functional product organization by producing content that aligns with internal standards and best practices.
• Engaged with software developers and product managers to document new and enhanced features and capabilities built on the Salesforce platform.
• Obtained a working knowledge of our products and Salesforce with the goal of becoming Salesforce Platform App Builder certified.
• Used Jira to track work and our CMS tool (Paligo) to author your content.
• Document Salesforce configuration steps for our various products.
• Learned how to author REST API documentation to enable external developers to integrate our solutions.
• Attended sprint planning and daily standups to review and interact with the product team(s) you support.
• Reported regular status of assigned tasks, raising concerns and issues appropriately as they arose.
• Provided meaningful feedback and support on process improvements, style guide, and enhancements to our help site.

These are the essential job duties you will be responsible for …

• Create, update, and maintain technical documentation—including user guides, configuration manuals, API references, and in-app help—tailored for Salesforce users and administrators.
• Collaborate closely with Salesforce engineers, business analysts, and product managers to translate complex configuration requirements and workflows into clear, accessible documentation.
• Develop and document best practices, process flows, customizations, and integration procedures for Salesforce configuration and deployment.
• Participate in system design and deployment meetings to gather firsthand insights on Salesforce enhancements, ensuring documentation is accurate and aligned with platform updates.
• Ensure technical documentation adheres to industry standards, supports regulatory compliance, and provides role-based instructional content to empower end users and administrators.

What You Bring to Mavens Komodo:

• Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
• Demonstrated ability to dig into the subject matter you're writing about so you understand not just how it works, but why it matters to the people using it.
• Experience working in a team, and have the people and communication skills to do that well. You can also prioritize time to work independently.
• A passion for writing for different audiences, from end users to admins to developers. You may have your favorite kind of user, but you can write content that will be engaging and informative for anyone.

What you bring to Komodo Health (required):

• An eagerness for taking challenging ideas, concepts, and tasks and turning them into understandable and appealing content for diverse audiences.
• Prior experience writing technical documentation with demonstrated ability to dig into the subject matter you're writing about so you understand not just how it works, but why it matters to the people using it. 
• Enthusiasm for learning new tools and technologies with the ability to independently research complex ideas and ask questions when support is needed.
• Experience working in a team (or the desire to work in a team dynamic), and have the people and communication skills to do that well. 
• Ability to prioritize time to work independently and can quickly adapt to provide cross-team support when workloads, requirements, and priorities shift.
• Familiarity with Salesforce development and configuration, experience working with a content management system and Jira, and general knowledge of REST API and OpenAPI Specification.

Expectations of AI Use in this role (required):

• You'll use AI tools to make our technical documentation faster, clearer, and more consistent. That includes things like user manuals, API docs, and release notes. AI helps us turn raw data into polished content, keep language uniform, catch errors, and even adapt materials for different audiences or regions. This means quicker releases, lower costs, and higher-quality docs. You'll still play a critical role providing oversight, ensuring accuracy, and applying judgment where AI alone isn't enough.

#LI-Remote

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You'll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.