Training Supervisor

6 days ago


Navi Mumbai, Maharashtra, India HDB Financial Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Conducting product and process training at all levels- telecallers /team leader/ Managers.
  • Conducting quality and training sessions whenever required.
  • Managing a team of Quality officers.
  • Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.
  • Conducting quality and training sessions whenever required.
  • Ensuring that the Training module get update on timely basis.
  • Maintaining various reports like Quality scores for CSRs and process, Parameter defect report. Weekly and monthly scores.
  • Conducting motivational training for the Team to enhance performance.

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