Jira Administrator

Tryzens Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Australia. Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non commerce), multi-channel retail solutions and project management amongst others. We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware. Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of 2017

The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement.

Duties & Responsibilities:

Jira & Confluence Administration

• Lead training programs for staff on best practices and processes.
• Manage permissions, workflows, field configurations, screen schemes, and add-ons.
• Troubleshoot issues and support global teams.
• Maintain data quality and archive outdated projects.
• Lead the Jira Improvement Board and communicate changes effectively.
• Create, update, and maintain complex Jira workflows and configurations.
• Raise and manage technical queries with Atlassian support as needed.
• Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement.
• Good experience in both Cloud/DC Jira.
• Have a good knowledge and understand the integrations between the Jira dc and Jira cloud.
• Active to check the security vulnerable and take necessary action.
• Connect with Atlassian if any queries required.
• Build the plugins if any requirement.

Process Improvement & Automation

• Identify and implement improvements to ways of working across teams.
• Support the business to automate processes using Power Automate to reduce manual effort and errors.
• Architect solutions to meet business needs and improve operational efficiency.

Reporting & Insights

• Build and maintain Power BI reports and dashboards for operational and strategic use.
• Troubleshoot Power BI issues and manage backend configurations and data models.
• Collaborate with stakeholders to gather requirements and deliver actionable insights.

Platform Ownership & Support

• Proactively manage support queues and user onboarding/offboarding.
• Evaluate new platform features and train teams on their use.
• Ensure system integrity and performance through regular testing and maintenance.

Essential Skills

• 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager.
• Ability to create custom scripts in Jira to automate workflows and extend base functionality.
• Experience with Confluence administration and usage.
• Jira server maintenance and service management experience.
• Experience developing and deploying custom plugins for Jira.
• Strong understanding of Power BI, including backend data modelling and troubleshooting.
• Experience with Power Automate or similar automation tools.
• Excellent written and verbal communication skills.
• Proven ability to work independently and proactively in a fast-paced environment.

Desirable

• Experience in Agile Scrum methodology
• ITIL Certification and Jira Certification

Education & Qualifications:

• Degree educated / equivalent