Tryzens - Jira Administrator - Power BI

Job Description Limited
is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Australia.

Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non commerce), multi-channel retail solutions and project management amongst others.

We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries.

We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions.

We have a platform-neutral independent approach working with the world's leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware.

Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of :

The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate.

This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms.

The role also includes technical ownership of platform upgrades and vendor engagement.

Duties & Responsibilities
Jira & Confluence Administration :

• Lead training programs for staff on best practices and processes.
• Manage permissions, workflows, field configurations, screen schemes, and add-ons.
• Troubleshoot issues and support global teams.
• Maintain data quality and archive outdated projects.
• Lead the Jira Improvement Board and communicate changes effectively.
• Create, update, and maintain complex Jira workflows and configurations.
• Raise and manage technical queries with Atlassian support as needed.
• Upgrading/migration of Jira and Confluence versions, including rollout planning and staff

enablement.

• Good experience in both Cloud/DC Jira.
• Have a good knowledge and understand the integrations between the Jira dc and Jira cloud.
• Active to check the security vulnerable and take necessary action.
• Connect with Atlassian if any queries required.
• Build the plugins if any requirement.

Process Improvement & Automation

• Identify and implement improvements to ways of working across teams.
• Support the business to automate processes using Power Automate to reduce manual effort and errors.
• Architect solutions to meet business needs and improve operational efficiency.

Reporting & Insights

• Build and maintain Power BI reports and dashboards for operational and strategic use.
• Troubleshoot Power BI issues and manage backend configurations and data models.
• Collaborate with stakeholders to gather requirements and deliver actionable insights.

Platform Ownership & Support

• Proactively manage support queues and user Evaluate new platform features and train teams on their use.
• Ensure system integrity and performance through regular testing and Skills :
• 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager.
• Ability to create custom scripts in Jira to automate workflows and extend base functionality.
• Experience with Confluence administration and usage.
• Jira server maintenance and service management experience.
• Experience developing and deploying custom plugins for Jira.
• Strong understanding of Power BI, including backend data modelling and troubleshooting.
• Experience with Power Automate or similar automation tools.
• Excellent written and verbal communication skills.
• Proven ability to work independently and proactively in a fast-paced :
• Experience in Agile Scrum methodology.
• ITIL Certification and Jira & Qualifications :
• Degree educated / equivalent.

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