ServiceNow Developer

Job Title: ServiceNow Developer

Experience Range: 4 to 7 Years

Skills : ServiceNow, ITSM, HRSD, Scripting Exp, REST, SOAP, Angular, Fintech Exp.

Certification - ServiceNow Certified System

Administrator (CSA)

Job Location: Bangalore

Notice - Immediate to 30 Days.

Email ID:

Your role in the ServiceNow Team

As a member of the ServiceNow Team, you will play a pivotal role in supporting,

developing and maintaining core applications like ITSM (IT Service Management), HRSD

(HR Service Delivery) & ITOM/Discovery modules. The role will involve enhancing the

platform's functionality with existing processes and addressing any operational

challenges. The individual will also lead efforts to integrate the platform with tools like

MS Teams and explore new modules to further optimize workflows and improve service

delivery across the organization.

In addition to providing technical expertise, the team member will mentor junior

members of the team by sharing their knowledge and guiding them in the development

and maintenance of these modules while actively identifying opportunities to

implement best practices and contribute to continuous improvement efforts, ensuring

the platform is aligned with evolving business needs.

Who we're looking for?

You're curious about things like the client experience, the rapid developments in tech,

and the complex world of fintech regulation. You're also a confident, creative thinker

with a knack for innovating. We know that you know every problem has a solution. Here,

you can try new ideas and lead the way in creating inspiring experiences for our clients

and everyone around you.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie

corporate that just gives you a pay cheque at the end of the month, we might not be for

you. But, if you have that IG Group energy and you can stand behind what we believe in,

let's raise the bar together.

What you'll need for this role?

• ServiceNow Expertise: 4 - 6 years of experience of ServiceNow core applications (ITSM, HRSD, ITOM, BCP, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.

• Scripting & APIs (Not limited to): Proficiency in client-side and server-side

scripting, including developing and maintaining business rules, script actions,

script includes, and scripted REST endpoints. Strong understanding of

ServiceNow's client and server APIs to extend platform functionalities

effectively. Demonstrated experience integrating ServiceNow with external

platforms using REST, SOAP, FTP, and other protocols, focusing on delivering

scalable, secure, and efficient solutions.

• Web Technologies: Comprehensive experience with web technologies,

including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, to

design and enhance ServiceNow's user interfaces, portals, and custom

applications. Proven ability to leverage these technologies for seamless

integrations, responsive designs, and optimized performance, ensuring a

superior user experience

• CMDB & Discovery: Strong understanding of CSDM and should be able to map

the capabilities with the existing CMDB and its hierarchy of CMDB tables to

facilitate discovery & orchestration of IT infrastructure, hardware & software CIs.

• Module Expertise: Experience transitioning custom configurations to standard

out-of-the-box (OOTB) modules, ensuring alignment with ServiceNow best

practices and maintaining platform stability. Ability to analyze and map unique

business requirements to OOTB functionalities, minimizing customizations and

leveraging native ServiceNow capabilities to drive efficiency and scalability.

• Hands-on expertise in MID Server Installation, Upgrades & Troubleshooting.

• Integration Experience: Proven ability to integrate ServiceNow with other

platforms and other in-house monitoring tools and applications via flow

designers, web services and OOTB plugins and configurations. (Ex - MS Teams,

JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ)

• Continuous Improvement & Platform Maintenance: Ability to support and

develop new features, maintain platform functionality, carry out annual

ServiceNow upgrades, and troubleshoot technical/process issues reported by

process governors or end users adhering to stringent SLAs and have a strong

focus on ongoing process optimization and ensuring seamless integration across

various modules.

• Mentorship & Team Collaboration: Experience mentoring junior team

members through knowledge sharing, guiding them in best practices and

providing constructive feedback to support growth.

• Certification Expectations (Nice to have): ServiceNow Certified System

Administrator (CSA) & ServiceNow Certified Application Developer (CAD)

• Desirable Skills: Advanced knowledge of SQL and JavaScript to support

database queries and customizations. Hands-on implementation experience

with LDAP, SSO, SLAs, and Performance Analytics reports to enhance platform

usability and operational efficiency. Strong ITIL/ITSM knowledge to align

processes with industry standards and optimize platform performance.

• Project Management: Thorough understanding of SDLC (Agile / Waterfall) and

must have demonstrated ability to manage competing priorities, coordinate with

stakeholders and ensure timely delivery.