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Counsellor Training
2 weeks ago
About the Role
We are looking for a passionate training professional to equip our student counsellor (sales) teams with the skills, knowledge, and confidence to succeed. This role will design and deliver training programs from counseling scripts to product knowledge and ensure consistent adoption through refreshers and certification. Over time, the role has the opportunity to evolve into building an academy-style enablement program.
Key Responsibilities
- Design and deliver training sessions on counseling scripts, consultative pitching, and product knowledge.
- Conduct refresher trainings and create quarterly content updates.
- Build certification methodologies to ensure consistent skill levels across counselor teams.
- Partner with QA and Counseling leadership to identify training needs based on performance gaps.
- Track training effectiveness using metrics such as call QA scores and adoption rates.
Key Skills & Qualifications
- Proven experience in instructional design, sales enablement, or training delivery.
- Strong facilitation and presentation skills (comfortable engaging groups).
- Ability to design content tailored for counselor-centric, consultative selling.
- Experience measuring training effectiveness and linking to performance outcomes.
- Familiarity with LMS or digital training tools is a plus.
Preference: Qualified Trainers of Sales, Customer Services, Counsellors from industries such as Banking/ KPO/ BPO etc.
What We Offer
- A platform to shape the skills of frontline counsellors in a high-growth education company.
- High visibility with leadership by directly impacting counselling quality and outcomes.
- Scope to evolve into building a structured academy-style program over time.
