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Card Processing Team Lead

2 weeks ago

Ahmedabad, Gujarat, India Qatar Airways Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job title

Card Processing Team Lead (Ahmedabad, India)

Ref #

250000EK

Location

India - Ahmedabad

Job family

Corporate & Commercial

  • Closing date: 26-Oct-2025

We are looking to hire an Team Lead in our Card Processing team based in Ahmedabad, India.

This position will be primarily Responsible for overseeing the Digital and Customer Contact Centre (CCC) sales/refund reconciliation and accounting process in the Combined Delivery Center (CDC) office in India. Monitor the entire process to ensure all sales are collected, refunds are processed as per timeline, accounting is completed for all transactions including chargebacks and all accounting documents cleared in the Accounts Receivable (AR) customer accounts.

*Responsibilities:*

  • Monitor the investigation of exceptions in sales/refund reconciliation done by team members to ensure on time collection and exception clearing.
  • Monitor the processing of refund and chargeback requests by the team members for compliance with SLA's.
  • Monitor the handling of chargebacks and other adjustments by team members and ensure timely and accurate actions.
  • Monitor the daily receipt verification with bank statement to ensure all collections are collected as per agreed settlement timeline with Acquirers and accounted as per SLA.
  • Monitor the weekly chargeback debit instructions from QR Chargeback team and perform corresponding actions (credit adjustments, internal refund and write-off).
  • Review the chargeback write-off requests for ensuring quality documentation and process excellence.
  • Own and deliver periodic and adhoc management reports and periodic reconciliations for business users and senior management
  • Monitor the exception adjustments to ensure clearance in the AR Customer Account.
  • Monitor the monthly reallocation of Merchant Service Charge (MSC) and payment gateway charges based on the defined logic and expense type.
  • Monitor the weekly chargeback debit instructions from QR Chargeback team to ensure corresponding actions (credit adjustments, internal refund and write-off) are completed.
  • Monitor the performance of the team and design and prepare reports on all activities and maintain updated statistics to ensure accurate reporting whenever it is required.
  • Identify continuous improvements and/or system issues to HO and follow-up regulary for resolution.
  • Review all activities on daily basis and ensure SLAs are achieved.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications
Qualifications

  • Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
  • Proficient in MS Excel
  • Good command of English language
  • Ability to communicate properly with colleagues and other internal/external parties

*About Qatar Airways Group*
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

*About Qatar Airways Group*
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.