Strategic Account Manager

1 week ago

Thāne, Maharashtra, India GoComet Full time ₹ 15,00,000 - ₹ 17,50,000 per year

As a Strategic Account Manager, you'll take charge of strategic enterprise accounts, ensuring high-value client relationships, revenue growth, and exceptional service delivery. This is a customer-facing, quota-carrying role with immense growth potential.

Responsibilities

  • Client Relationship Management: Act as the primary point of contact for strategic enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.
  • Strategic Planning and Account Growth: Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximise client value.
  • Customer Success Focus: Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.
  • Revenue Ownership: Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.
  • Internal Collaboration: Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.
  • Reporting and Analytics: Track account health, generate actionable insights, and report key metrics to stakeholders. Use data to drive strategic account decisions.
  • Contract Management Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.
  • Market and Competitive Insight: Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.

Requirements

  • 5+ years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech).
  • Proven track record of hitting/exceeding revenue and customer satisfaction goals.
  • Excellent communication, negotiation, and interpersonal skills.
  • Self-starter with the ability to work independently in a remote-first team.
  • Strong analytical skills and a data-driven mindset.

This job was posted by Sayali Jadhav from GoComet.

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