Analyst - Application Life Cycle
2 days ago
Key Skills: Application Packaging Virtualization, SCCM, Intune
Roles and Responsibilities:
- Package, repackage, and automate installations of Windows desktop software using advanced packaging tools.
- Manage application virtualization and ensure compatibility across various desktop environments.
- Resolve complex technical issues related to Windows OS, particularly with file systems and registries.
- Create and execute detailed test plans for application deployment, including test cases and documentation.
- Oversee the testing, approval, and release of applications into production environments.
- Monitor and respond to ServiceNow (SNOW) ticket queues, providing L3 support.
- Collaborate with technical stakeholders, service owners, and solution architects to deliver aligned technology solutions.
- Maintain vendor relationships and coordinate with external partners for application-related issues.
- Apply knowledge of Windows servicing models, including Windows-as-a-Service (WaaS) and cloud-managed endpoints.
- Utilize PowerShell scripting to automate system administration and software management tasks.
- Participate in global support processes and be flexible to provide on-call support when required.
- Contribute to the development of support documentation and maintain high-quality knowledge base content.
- Exhibit strong communication, documentation, and time management skills in a global team setting.
Skills Required:
Must-Have:
- Hands-on experience with application packaging tools and techniques
- Knowledge of virtualization technologies for software deployment
- Strong understanding of Windows operating systems and troubleshooting
Nice-to-Have:
- Familiarity with SCCM (System Center Configuration Manager)
- Experience with Microsoft Intune for modern endpoint management
- Working knowledge of PowerShell scripting
Education: Bachelor's degree in Engineering, Science, Information Technology, or a related technical discipline
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