Investigation Operations Support Analyst

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
• Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

The Team:
We are looking for a loyal team member to join our Investigations team within our

Investigations Operations Department. This position is a perfect match for someone who is looking for a role where the focus will be on managing and coordinating test purchases and offline cases

What this job involves:

• Manage department inbox and ensure all emails/requests are responded and actioned in a timely manner.
• Support Investigations Operations department on all administrative duties required.
• Coordinate and instruct test purchases both internally and externally ensuring they are recorded on the internal case management system along with financial tracking.
• Create/Update/Manage cases on the internal Case Management system ensuring all relevant data is inputted and recorded accurately.
• Manage and Input financial data and tracking.
• Generate and update regular reports highlighting department metrics and KPIs.
• Coordinate and oversee offline investigative cases with external partners globally.
• Support Law Enforcement relations and Corsearch's Criminal Referral Program

What you need to have:
For this position we are looking for a reliable, digital superhero with the following skills:

• You have an independent and efficient way of working.
• You are a quick learner.
• Previous experience of data entry role.
• You have good coordinating skills.
• You pay attention to details and value accuracy.
• You have excellent English skills, both written and verbal.
• You have good knowledge in Google tools (Slack / Sheets / Docs / Slides) and Slack.
• Ability to handle large volumes of data.
• A plus is if you have experience working with Case Management tools.
• Preferred but not essential, investigation and/or law enforcement experience.
• Experience of working focused with screen activities full days.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.

Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.

Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.

Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.