Manager, SAP Technical Team

Job Description

Manager, SAP Technical Team - SAP Basis

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview:

We are thrilled to announce that we are looking to expand our SAP Technology team (TCN) and are seeking a talented Manager, SAP Basis. This role is integral to our global SAP implementation and support team, and it offers an incredible opportunity to be part of something truly special.

As a key member of our team, you will be at the forefront of the design, development, and adoption of our application management capabilities. These focus areas span across critical areas such as ERP, Manufacturing, Research, Mobility, and Big Data. You'll have the chance to work with the latest, robust, and updated SAP Architecture on Cloud and actively contribute to our roadmap towards S/4 Platform and SAP RISE.

This position is based at our ERP Technology Center in India, which provides technology professionals with a unique chance to collaborate with and learn from exceptional individuals from around the globe. It's a fantastic opportunity to challenge yourself, grow your career, and enjoy rewards that are not often found in technology careers. Most importantly, you'll have the immense satisfaction of knowing that your work is helping to save lives.

We are on the lookout for someone brimming with innovative ideas, valuable experience, and a strong determination to make a real difference.

What will you do in this role:

• Strong experience with planning, design, installation, upgrades, implementation and technical configuration of SAP modules and components.
• Experienced with complex SAP and non-SAP technical integration and monitoring solutions for SAP applications and platforms.
• Strong knowledge of instance, database, and query tuning to improve the performance of the database/application.
• Good knowledge of networking and infrastructure, including operating systems (Linux, Windows, etc.).
• Good understanding of firewall, IDS, and basic knowledge of Security Operations Fundamentals.
• Basic understanding of network protocols.
• Basic knowledge of other databases: Oracle, Sybase, etc.
• Able to follow up, follow through, and deliver quality and timely results.
• Able to prioritize workloads and adjust schedules to meet deadlines.
• Able to adapt to rapidly changing technologies and apply them to evolving business needs.
• Able to communicate successfully at different levels of the organization.
• Role might require occasional slight overlaps with US (EST) time zone, SGP time zone and/or EMEA CET time zone.
• Managing day-to-day operations support for existing systems and coordinating offshore resources and activities.
• Go-live cutover activities, post Go-live stabilization, and support activities.
• Troubleshooting and problem resolution. Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
• Bring in Continuous Improvement Initiatives, to address technical pain points and enhancements in the Service Delivery
• Provides guidance on technology and project approaches in line with best practices and corporate strategies and standards.
• Ability to work independently, be a self-starter, clearly articulate security, and control risk exposures, and interact with development teams, configuration teams, various technical support teams, and business stakeholders.

What Should you have:

• BSc Degree or equivalent or higher with at least 5+ years of relevant work experience as SAP Basis administrator.
• Experience in SAP products: ECC, SAP BTP, SAP HANA, SOLMAN, Cloud ALM, GTS, GBT, SCM, Portal, XI, Gateway, BW, BOBJ, SLD, SideCar, GRC, Mobility, ARIBA, eSourcing, FIORI, SAP RISE & S/4 HANA.
• Strong knowledge in SAP-supported cloud platforms, mainly AWS.
• The successful candidate will cover all aspects of SAP Basis administration, including system installations, upgrades, problem analysis and resolution, client copies, system refreshes, SAP instance configuration, and performance tuning for a complex system landscape.
• A deep understanding of the SAP platform, its underlying database, operating system, and hardware platform is required.
• Preferred skills in Project and Delivery Management, excellent analysis, communication, and documentation skills.
• Strong analytical, problem-solving, organizational, and planning skills.
• Experience with large-scale IT solutions, governance, and release management in complex organizations.
• SAP NetWeaver Certification in the latest SAP releases, SAP HANA, S/4 HANA, SAP RISE or AWS Cloud platform is a plus.
• ITIL Certification – Nice to have.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/5/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R373674