French Bilingual Expert

3 days ago

Gurgaon, Haryana, India Sun Life Global Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Looking for Immediate Joiner (06:30 PM - 03;00 AM)- Night Shift

Roles and responsibilities:

  • Interpret the emails and documents from French to English
  • Interact with business partners in French
  • Process transactions to meet and exceed defined service levels of quality, speed and productivity.
  • Communicate with customers and internal partners through written correspondence
  • Follow up on requests that cannot be immediately resolved
  • Build relationships with staff from other departments to ensure queries are responded to in a timely

manner

  • Escalate issues to management when needed
  • Work with management to set daily priorities to ensure prompt and efficient service
  • Maintain flexibility in a high speed, demanding team environment
  • Identify process improvements to increase efficiencies and streamline processes
  • Actively participate in departmental team meetings and other open forums
  • Assist in department projects and initiatives as needed
  • Solicit and compile information and data related to processing activities
  • Using PC application and functions such as Excel and Word to update and load data sets

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