Architect Digital Commerce

Purpose of the job

The Digital Commerce Architect will play a crucial role in steering the technical solution for the end-to-end sales process via all digital distribution channels and cover all stages of commercial activities, e.g. customer engagement, leads & prospect, sales conversion, ordering, customer relationship & retention.

• , Expertise in Technologies: Demonstrated knowledge and experience with ability to design and implement effective solution for E-commerce, SFA, CRM, Leads Management, Loyalty Management, Store operation.
• Data and Integration: Solid foundation in data architecture for customer and sales relevant data in end-to-end integrated systems. Experience with CDP is highly beneficial.
• Emerging trends and technologies: Good understanding of AI, machine learning, chatbots, communication platforms, capable of leveraging these technologies and tools to enhance customer experience.
• Architecture experience: In-depth understanding of enterprise architecture framework with at least 5 years of working experience in an architect position.

Key responsibilities

• The primary responsibility is to develop robust long-term roadmap that will contribute to the company objectives and have them aligned with digital stakeholders.
• Define, design and evolve the overall architecture of solutions in the Digital Commerce domain. This encompasses determining the required technology stack and infrastructure, while ensuring alignment with AkzoNobel's overarching goals and strategies.
• Stay connected to projects from start up all the way to completion and guarantee that the systems, solutions, and large-scale changes implemented in Delivery and Operations meet both business and IT requirements.
• Innovation is another key responsibility of the digital commerce architect who shall stay up to date on emerging technologies and propose, validate, present new ideas with clear potential benefits and feasibility.

Preferred candidate profile

To excel as a Digital Commerce Architect within our Digital domain, you must possess strong leadership, communication skills, in-depth knowledge and experience of technology solutions in different sales channels along the customer journey from market to order, order to cash, and post purchase, and a profound understanding of business process of marketing & sales, customer Relationship & Service. This role requires also a visionary of emerging technologies and the application of them to improve business performance and operational efficiency.

Technical Requirements:

• Expertise in Technologies: Demonstrated knowledge and experience with ability to design and implement effective solution for E-commerce, SFA, CRM, Leads Management, Loyalty Management, Store operation.
• Data and Integration: Solid foundation in data architecture for customer and sales relevant data in end-to-end integrated systems. Experience with CDP is highly beneficial.
• Emerging trends and technologies: Good understanding of AI, machine learning, chatbots, communication platforms, capable of leveraging these technologies and tools to enhance customer experience.
• Architecture experience: In-depth understanding of enterprise architecture framework with at least 5 years of working experience in an architect position.

Vision and Innovation: Ability to conduct research and validation of new initiatives aligning with the digital strategy of the organization, proficiency in conceptualize and articulate future state architecture.

Technology Platforms:

• Current Stack Includes:

• Magento (preferred e-commerce platform)

• Microsoft Dynamics 365 (store solutions)
• Serando (loyalty)

• Homegrown solutions for CIM and SFA

• Experience with other platforms such as Salesforce, SAP Commerce, etc. is acceptable and welcomed

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