Senior Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Function Description

CFR is responsible for managing the net credit and fraud loss provisions for American Express while enabling profitable growth in close collaboration with business teams. The group manages multiple critical functions for the company including fraud and credit underwriting strategies for credit products, ongoing exposure management of existing customers, deploying credit, fraud risk and marketing models, developing policies pertaining to credit and collections and to develop risk & AI products, capabilities, solutions.

Purpose of the Role:

This is an exciting opportunity to become a part of the CFR organization as an Executive Assistant, supporting the Vice President. The candidate will assist VPs with administrative support. We are looking for an energetic team player with a positive attitude and an ability to think proactively, prioritize effectively, and facilitate activities in a fast-paced dynamic environment. The ideal candidate will be flexible, exercise considerable discretion and independent judgment, and have the confidence and professionalism necessary to interact with a variety of senior leaders. Responsibilities listed below reflect our current work environment as well as our future work environment as we pivot back to the office.

Responsibilities:

• Serve as the initial liaison to the VP office for all functional leaders and teams, including external clients/partners.
• Organize and maintain VP calendar using a high level of integrity, managing across leaders of American Express and global time zones. Proactively and independently review calendar for conflicts that might occur in future weeks and make necessary adjustments.
• Organize internal and external meetings including team events, making all necessary arrangements including invitations, audio/video meeting requirements, identifying delegates as needed, booking rooms, ensuring needed equipment is in place and operational, and arranging catering.
• Manage travel itineraries and arrangements (domestic and international), including air, hotel, transfers and agendas, coordinating with other travelers and adhering to Amex T&E policies.
• Full event planning of VP direct report functions (including Town Halls, Senior leader visits, etc.).
• Participate in team meetings, accurately capture meeting minutes and distribute in a timely manner.
• Assist the VP with appropriate email delegation, acknowledging receipt/replies on behalf of, etc.
• Ensure timely preparation and processing of expense reports and invoices.
• Maintain departmental distribution lists and location summary.
• Manage departmental asset inventory management, supplies & services procurement and other administrative support tasks.
• Organize and lead convenience moves and other real estate needs of the team.
• Ad hoc project work as directed by leadership.
• Minimum 2-3 years' experience as an administrative assistant supporting leadership within a large, globally dispersed corporate business.
• Demonstrated ability to interact with Senior Leaders and handle confidential and sensitive information with discretion and integrity.
• Exercise good judgment in managing the day-to-day responsibilities of the office.
• Experience with a wide range of administrative tasks that creates and supports an organized and efficient environment, including organizing large meetings and arranging travel.
• Strong work ethic, highly self-motivated. Thrive in fast paced and dynamic environment; ability to multi-task and prioritize workload independently.
• Ability to be proactive and take initiative to anticipate the needs of the VP office.
• Excellent organization and prioritization skills with strong attention to detail and accuracy, particularly calendaring.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; Team player with positive outlook and "can do" attitude.
• High proficiency in Outlook, Excel, Word and PowerPoint is a must.
• Knowledge of Amex platforms (i.e. Concur, Reserve, Cisco/WebEx, Ariba, Navigator, Payroll, TechCare) preferred.
• Graduate degree preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.