Senior Associate, Incentive Compensation Inquiry

2 weeks ago

Hyderabad, Telangana, India Amgen Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Inquiry Management:

  • Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation.
  • Investigate and resolve inquiries promptly with clear, data-backed communication.
  • Track and analyze inquiry trends to identify process or data improvement opportunities.
  • Demonstrated ability to manage inquiries with professionalism, empathy, and data-driven precision to ensure a positive stakeholder experience.

Data Challenges and Resolution:

  • Identify, research, and resolve data discrepancies impacting IC calculations or field reporting.
  • Partner with cross-functional teams to correct root causes and implement preventive solutions.
  • Maintain documentation of issue resolution and lessons learned for continuous improvement.

Data Stewardship:

  • Collaborate with internal teams to evaluate impact(s) of data changes.

  • Design and document impact analyses and work with other teams to execute.

  • Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders.

  • Influence, design, and document data governance policies, standards, and procedures for IC data.
  • Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes.
  • Validate data source requirements, highlight applicable risks and mitigations, and define review schedules.
  • Understand and interpret data ingestion quality checks which have IC impact.

Ad-hoc Analytics:

  • Conduct analytical deep dives and ad-hoc reporting on performance, attainment, and payout trends.
  • Create and automate dashboards or reports to provide actionable insights for business leaders.
  • Translate complex data into clear narratives that support decision-making.

This foundational IC knowledge enables the role to support end-to-end operations with accuracy, consistency, and strategic insight:

  • Possesses a comprehensive understanding of end-to-end Incentive Compensation operations, including plan design, goal setting, contest administration, payout calculation, and performance analytics.

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