Customer Quality Engineer

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Mission

Key missions of the position:

• Ensure that Product / Process/Customer Quality targets are met
• Ensure Implementation of relevant quality requirements of WMS & IMS / IRIS
• Resolve Internal process and customer pain points systematically (Robust RCA and related actions)

Responsibilities

Main responsibilities:

• Ensure that Design Standards are respected, Critical characteristics identified & defined in PFMEA & control plans and respected.
• Ensure Preparation of Inspection & Testing Plan (Assembly & Testing Check sheets) for new product development
• Ensuring Internal FAI, track closure of open points, if any prior Customer FAI.
• Update the applicable Quality documentation (Assembly & Testing Check sheets) & initiate Internal FAI following a product or process related changes inline with ECR / PCR.
• Represent Customer within Wabtec on Quality matters (communication/Escalation)
• Co-ordinate plant QRQC to resolve customer complaints.
• Review primary failure report shared by field team & recommend RR request for further approval.
• Maintain RR & SGRN log for tracking of replacement parts & conduct basic analysis of failure.
• Create MCO for rework and testing of filed returned parts.
• Complete documentation & co-ordinate with SCM / Finance to invoice RR parts.
• Conduct investigation of field returned parts & make FAR/Detailed 8D/PDCA report.
• SGRN parts scrap note generation and approval to dispose.
• Perform Process, Special process , WI & ROP product  audits as per plan, verify customer issue CAPA sustenance online.
• Ensure monitoring & Implementation of ECO/DRC.
• Visit to customer site to get feedback on product, WR /0km issue Analysis / Joint note sign-off as per plan/requirement. Maintain OPL and track for closure.
• Responsible for achievement of target sets for the area responsible
• Clearing Quality wall as per the Norms with 2 working days
• Ensure PDI clearance and moving to FG area and maintain the document traceability as per the defined process
• Authorisation of clearing Picking list for invoicing
• Handling customer complaints and sending RCA
• Provided with authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected
• Ensuring active participation of Kaizen blitz & Shainin project

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.