Language Validation Scoping Consultant

Job Purpose

Under the general supervision of the LV Program Director, the Scoping Consultant is responsible for managing client interactions to obtain request details and provide accurate quotations for both licensing and Linguistic Validation translation projects. This role involves conducting thorough research and review of licensed COA documents, creating instrument profiles, and processing licensing and permissions requests. Additionally, the Consultant will handle the scoping and quotation of LV translation projects, ensuring timely and cost-effective delivery. Prompt communication with clients, developers, and copyright holders is essential to secure availabilities and requirements, while maintaining high-quality standards and on-time delivery. The Consultant will also maintain their own quotation records and provide training to junior team members as needed.

Key Responsibilities -

• Understand and adhere to company Quality Management System (QMS) requirements, including but not limited to ISO 9001 and ISO 17100 standards.
• Communicate with company customers/clients to obtain specifications and other information to provide accurate and timely quotes, ensuring their needs are met and issues are resolved promptly.
• Conduct thorough research and review of licensed COA documents, instrument profiles, and prior translation projects to avoid duplication and provide archive discounts.
• Prepare and process quotations for both licensing and translation projects, considering project complexity, type, size, and client specifications.
• Coordinate with colleagues in other departments to ensure cost and time estimates are accurate and within company capabilities, and that orders are processed according to client requests.
• Maintain organized records of instrument information, updating the instrument database as needed, and communicate updates to the team.
• Compose or generate a variety of materials (e.g., reports, memos, letters, manuals) to document activities and convey information regarding the status of client requests and associated projects.
• Analyse quoted project prices against actual prices to monitor accuracy and recommend changes to future cost estimates.
• Coordinate with the Finance/Accounting Department to ensure proper processing of invoices and payments for projects.
• Transfer project files within the company electronic filing system to facilitate processing.
• Set up project file folders (specification sheet, purchase order, etc.) and make them available to the production team in a timely manner.
• Purchases services from qualified recruiters and interviewers based upon availability, language, expertise, deadlines, cost and other relevant considerations to ensure work is completed and returned in a timely manner to permit due dates to be met.
• Incorporates new and existing recruiters and interviewers into active and ongoing translation work.
• Recommend policies, procedures, and actions to improve departmental efficiency and product quality, and to meet company quality and cost objectives.

Skills & Experience -

• Bachelors Degree in Business, English, Foreign Language, Sales, Marketing, Social or Applied Science, or other related field.
• One to two years of work-related experience, preferably in linguistic validation, translation, or pharmaceutical industry.
• Successful production planning and account management (vendors and clients) in a fast-paced environment, generally a minimum of one year, and within the Translation industry.
• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate multiple projects and competing work demands, maintaining composure under pressure.
• Fluent communication skills in written and verbal English, with excellent proofreading skills.
• Ability to communicate effectively, demonstrating a clear understanding of project requirements and linguistic validation procedures.
• Proficiency in personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365, CRM production software).
• Ability to maintain confidentiality of information regarding company financial and other information.
• Customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints in a professional and efficient manner.
• Ability to determine root cause analysis.
• Ability to quote and process all types of projects, anticipate issues on projects, and provide solutions.
• Ability to find, analyze, interpret, summarize, and compile data from various research sources.
• Demonstrate flexibility and an open-minded approach to task completion.
• Ability to present information effectively, clearly, and concisely both orally and in writing.
• Ability to carry out instructions furnished in written or oral form, with attention to detail, and to work with minimal supervision.
• Experience with medical terminology and/or within research/clinical settings desirable.

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and well Deliver together as One RWS.