Azure Lead

5 days ago

Bengaluru, Karnataka, India Fractal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.
Senior Engineer_Data Engineer_7

[Location; City, Country]

Job Description
Role Details

  • Team Leadership:
  • Knowledge of ITIL processes and incident management frameworks.
  • Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
  • Provide technical guidance to resolve complex issues and optimize workflows.
  • Assign tasks, track progress, and ensure SLA compliance for support tickets.
  • Technical Oversight:
  • Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
  • Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
  • Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
  • Incident Management and Escalation:
  • Serve as the escalation point for critical incidents and production issues.
  • Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
  • Drive effective communication with stakeholders on incident status and resolution timelines.
  • Process Optimization and Automation:
  • Identify and implement improvements in support processes to enhance efficiency and reliability.
  • Leverage automation tools to reduce manual intervention and streamline operations.
  • Collaboration and Stakeholder Management:
  • Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
  • Provide regular updates and reports to leadership and stakeholders on support performance metrics.
  • Documentation and Knowledge Sharing:
  • Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
  • Conduct training sessions and knowledge-sharing workshops for the support team.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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