Duty Manager

Team: Management

Experience:

Total Experience of 4+ years in residential/Commercial complexes with electrical experience & hospitality background.

Educational Qualification:

Diploma/ degree in electrical engineering

Key Competencies:

Good relationship with the client, communication skills, team player & good in developing personality.

Job Summary:

A Duty Manager develops & manages the client & residents at all times & is one point of contact.

Key Responsibilities:

Key Accountabilities

Manage entire site operations includes technical, soft services, security, helpdesk, Fit out, Parking, Horticulture, etc.

Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging.

Operational Accountabilities

To organize collection of data (Fuel, Power& water etc.) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client.

To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.

Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives

Any minor and major problems discuss with team and escalate to client & Regional Office

Take active part while trouble shooting in case of breakdowns

Issuing work permits and ensuring the staffs/ vendor adheres to the health and

safety guidelines at site.

To work out new cost saving measures & energy saving initiatives in technical

& maintenance operations

Vendor finalization based on equipment technical specifications

Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout.

Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO)

Ensuring that facilities meet compliance standards and government regulations, and keeping the statuary documents updated such as Form B, B form.

Keeping the site ready for the government audits/Inspections such as electrical inspection, Lift inspections, etc.

Must ensure teams follow the correct procedures, policies and documentation requirements across project phases

Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation

Identify resource and equipment requirements, efficient capacity planning and manage soft service, security & MEP services as well.

Must provide technical training to teams when required and serve as a technical mentor to team members

Ensure standard operating procedures and project guidelines are in place

Task allocation and performance evaluation of team members

Meet with client teams and gather requirements, conduct regular team meetings and track project progress

Interview candidates and hire resources

Estimate budgets & maintain the budget vs expenses sheet.

Prepare snag lists and get it rectified on priority in coordination with project team

Minimize breakdowns with help of preventive checking and timely servicing of equipments

Implement best practices and SOP for operating of equipments

Provide feedback on customer queries and update customers promptly

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

Preparing reports, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

Managing parking management along with security.

Upkeep of the premises.

Ensuing all relevant checklists are being implemented.

Ensuring project is followed safety during the extension of project.

Coordination with the shop owners for CAM & PT payment & to keep the track of the same.

Briefing & debriefing of the site staffs.

Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.

Ensuring the club house such as Gym, Yoga room, table tennis, terrace, swimming pool areas cleanliness is maintained.

Ensure the pantry replenishment done as & when required.

Maintaining and processing attendance of site staff.

Ensuring fitout is being executed as per the fitout guidelines

Planning and execution of 52 maintenance calendar

Dealing with occupants' queries in verbal/ written form MIS and Reporting

MIS generation and Reporting on daily, weekly fort night and monthly basis

Reconcile HK inventory, MEP consumable, STP consumables etc.

Prepare monthly management report for management review Brand and Relationships

Establish relations with developer, project team & residents' ability to perform

required role responsibility.