sales manager cum telecaller

3 days ago

Kunnamangalam, Kerala, India SKIN TIME Full time ₹ 1,80,000 - ₹ 4,50,000 per year

Employment Type: Full-time

Position Overview

The Telecaller cum Sales Executive will be responsible for managing inbound and outbound calls, converting inquiries into appointments, and supporting the clinic's sales targets through effective communication and client engagement. The role demands excellent interpersonal skills, a pleasant personality, and a strong understanding of the clinic's services to build trust and ensure client satisfaction.

Key ResponsibilitiesTelecalling & Lead Management

  • Handle inbound calls, WhatsApp inquiries, and social media leads professionally and promptly.
  • Make outbound calls to potential clients to introduce clinic services, offers, and packages.
  • Follow up with clients on inquiries, appointments, and post-treatment feedback.
  • Maintain and update the lead database, ensuring accurate and timely information.
  • Schedule appointments and coordinate with the front office for smooth client handling.

Sales & Conversions

  • Counsel clients about relevant treatments and services based on their needs.
  • Promote and upsell clinic packages, memberships, and skincare products.
  • Meet or exceed monthly lead conversion and revenue targets.
  • Support the sales team in achieving overall clinic sales goals.

Customer Service

  • Provide clear and empathetic communication to clients at every stage.
  • Address basic client queries and concerns with professionalism.
  • Ensure high levels of satisfaction, follow-up, and client retention.

Reporting & Coordination

  • Prepare daily and weekly call and conversion reports.
  • Coordinate closely with the marketing and operations teams for campaign follow-ups.
  • Maintain confidentiality of all patient data and clinic information.

Qualifications & Experience

  • Graduate in any discipline (preferably Business, Commerce, or Life Sciences).
  • 1–3 years of experience in telecalling, customer service, or sales — preferably in an aesthetic clinic, salon, or healthcare setup.
  • Excellent verbal communication in English and Malayalam (Hindi an advantage).
  • Confident, persuasive, and target-oriented personality.
  • Good computer literacy and familiarity with CRM or clinic management software.

Key Competencies

  • Excellent communication and listening skills
  • Persuasive sales ability
  • Customer service orientation
  • Time management and follow-up discipline
  • Team collaboration

Compensation & Benefits

  • Competitive fixed salary with attractive performance-based incentives
  • Training on aesthetic and dermatology treatments
  • Growth opportunities within a reputed skin and wellness brand
  • Supportive and professional work environment

Job Type: Full-time

Pay: ₹8, ₹15,000.00 per month

Work Location: In person

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