Deputy Manager

2 days ago

Thāne, Maharashtra, India RPG Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year


AREAS OF RESPONSIBILITY
% TIME ALLOCATED
MEASUREMENT CRITERIA

1
Quality business planning

Development of Key Customer complaint parameters,
Develop tracking mechanism for Customer complaints,
Bring clarity in definition of Customer complaints,
20%
No of customer complaints

2
Quality management

Conduct follow up audits for complaints countermeasures effectiveness,
Facilitate communication with subject Customer & Plant QA,
Track progress of satisfactory resolution of Customer complaints,
Ensure regular review & escalations on complaint's dissatisfactory resolution,
Ensure standardisation & correctness of 8D of each complaint,
Help PQMs to prepare needful customer complaint data ppts in the plants, & support plants during the customer audits
Ensure updation of customer complaint data & provide needful MIS.
60%
TAT for customer complaint resolution,

3
Driving Business Excellence

Co-ordinate with plant for C-Sat action plannning & its progress tracking
15%
No. of Customer Connects,
C-Sat action milestones adherance

4
People Management

Engage with Production, Maintenance,Plant quality, Supply chain , engineering teams; ; Challenge the teams for their correct complaint resolution data;
Communicate complaint data to & from plants and senior management (Excom & Opcom)
5%
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