Analytics Manager

Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Consumer Reporting and Analytics Team is responsible for generating Business Insights, developing business dashboards using upcoming BI and visualization tools like Tableau, MicroStrategy, etc. and keep exploring new technology for consumer & Small Business cards. Team is also engaged in preparation of various analytical reports for Payments, Card and Interchange area.

Job Description

We are seeking highly skilled analytics professional with strong experience in data processing, analysis, and visualization to support strategic initiatives in the credit card and payments domain. The ideal candidate will work closely with business partners to deliver insights through advanced dashboards and data solutions.

Responsibilities

• Collaborate with business stakeholders to gather requirements, validate analytical outputs, and resolve data-related issues.
• Design and develop interactive dashboards using Tableau and/or MicroStrategy to visualize key performance indicators and business metrics.
• Utilize Teradata and SQL scripting for data extraction, transformation, and analysis.
• Analyze large datasets to generate actionable business insights and support decision-making.
• Apply domain expertise in credit card operations, interchange, and payments processes to ensure relevance and accuracy of analytics.
• Identify multiple data dimensions to enable slicing and dicing of data for senior leadership reporting.
• Implement automation and process improvements to enhance efficiency and scalability.
• Explore and adopt emerging tools and technologies in data visualization and extraction, including Python and AI/ML techniques.

Requirements

Education

B Tech

Certifications If Any

Tableau, SQL, SAS

Qualifications

• Proven experience in data analytics and dashboard development.
• Proficiency in SQL, Teradata, SAS and visualization tools (Tableau, MicroStrategy).
• Strong understanding of financial services, particularly in credit card and payments domains.
• Knowledge of Shell Scripting.
• Experience with Python and familiarity with AI/ML concepts is a plus.
• Excellent communication and problem-solving skills.

Experience Range*

4-6 years

Foundational skills*

SQL, Tableau, SAS

Desired skills

Micro strategy, Shell-Scripting, Python

Work Timings*

12:30-21:30

Job Location*

Gurugram / Chennai