Student Admission Counsellor

2 days ago

Thiruvananthapuram, Kerala, India Lead IAS Academy Full time ₹ 2,00,000 - ₹ 8,00,000 per year

We are seeking a highly motivated and results driven Student admission counsellor to join our team at Lead IAS Academy. You will play a crucial role in promoting our IAS coaching programs to prospective students, generating leads, and driving sales growth. If you have a strong background in UPSC and excellent communication skills, we encourage you to apply.

Key Skills And Responsibilities

  • Inbound Calls: Handle incoming calls from customers, responding to queries and providing support.
  • Outbound Calls: Make outbound calls to leads (provided by the institution) to promote products/services and generate sales.
  • Data Management:Accurately update customer information, lead stages, admission counts, other relevant details.
  • Team Player: Collaborate with colleagues to achieve sales targets, share best practices, and support team members.
  • Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
  • Adaptability: Adapt to changing sales scripts, products, and processes, ensuring seamless execution.
  • Active Listening: Listen attentively to customers, understanding their needs and concerns to provide personalized solutions.

Essential Qualities

  • Excellent Communication Skills: Clear, concise, and persuasive communication.
  • Strong Interpersonal Skills: Ability to build rapport with customers and colleagues.
  • Positive Attitude: Friendly, enthusiastic, and motivated demeanor.
  • Resilience: Ability to handle rejection, criticism, and challenging customers.
  • Time Management: Effective prioritization and organization to meet sales targets.

Desirable Qualities

  • Product Knowledge: Familiarity with products/services to effectively promote and answer questions.
  • Sales Skills: Ability to persuade, negotiate, and close deals.
  • Active Listening: Attentive listening to understand customer needs and concerns.
  • Problem-Solving: Ability to resolve customer complaints and issues.
  • Adaptability: Willingness to adapt to changing sales scripts, products, and processes.

Skills: sales,sales skills,data management,resolve,management,adaptability,interpersonal skills,excellent communication skills,positive attitude,time management,active listening,strong interpersonal skills,resilience,problem-solving,communication skills,product knowledge

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