Sr Analyst, HR Ops

Date Posted:

Country:
India

Location:
1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore 560064, Karnataka

Position Role Type:
Unspecified

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

This customer focused, pro-active, energetic, and collaborative role is part of our Global Hub Tier 2 Transactional Team within People Services. In this role, individuals will provide accurate and timely HR Transactional support to employees, managers, and other HR & Payroll professionals.

• Provide consistent, timely, accurate and customer-focused HR functional inquiries, requests and transactions as assigned in accordance to established policies and procedures.
• Utilize our case management system to achieve and deliver within defined Service Level Agreement (SLA) at a quality standard. Ensure work instructions are diligently followed. Escalate issues as needed.
• Review and update existing DTPs/SOPs and assist in producing new DTPs/SOPs in relation to HR Transactional services.
• Respond to requests and inquiries, exercise good judgment in applying concepts and guidelines.
• Follow through on assigned tasks and take ownership on results, effectively prioritize assignments, identify, report, and escalate issues and challenges to Supervisor.
• Respond to emails and inquiries in a timely manner.
• Prepare operational reports as and when required.
• Identify and recommend potential areas for process improvement.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Work in a team environment to resolve customer questions or issues in a broad range of HR matters.
• Actively engage in CORE and support continuous improvement opportunities.
• Perform any other duties deemed reasonable and necessary by the business.

• Bachelors degree in related discipline and 6 years of relevant Global/US HR operations experience.
• Prior experience in managing high-volume HR requests and data administration preferred.
• Experience managing data in HRIS systems required; experience using Workday / Ev5 preferred.
• Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement.
• Display a positive attitude. Receptive to new challenges and change with an open mind. Demonstrate a high commitment level.
• Good organization, analytical and problem-solving skills. Ability to exercise good judgment on day-to-day work activities.
• Proactive. Takes initiative, attentive to details, process driven and ability to efficiently process high volume transactions.
• Flexible to meet peak periods, specific demands, and clients requirements.
• Flexibility to work in different time zones.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Locations - 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore 560064, Karnataka