IT & Systems Support Specialist

2 weeks ago

IndiraNagar, Karnataka, India Big Pitcher Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Position Overview

The IT Support Staff will be responsible for ensuring the smooth functioning of all technology systems that support daily operations in a fine dining restaurant. This includes point-of-sale (POS) systems, payment systems, guest Wi-Fi and back-office IT infrastructure. The role requires a proactive and service-oriented individual who can resolve technical issues quickly to minimize downtime and maintain an excellent guest experience.

Key Responsibilities

  • Technical Support & Troubleshooting
  • Provide first-line technical support for restaurant staff on POS, reservation, and payment systems.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Maintain and update restaurant systems, including digital menus, printers, and handheld ordering devices.
  • System Maintenance & Monitoring
  • Ensure reliable operation of internet, Wi-Fi networks, and data security.
  • Perform regular checks on POS systems, terminals, tablets, and workstations.
  • Coordinate with external vendors for maintenance, updates, or repairs.
  • Data & Security
  • Maintain data backups and system recovery protocols.
  • Monitor cybersecurity practices, ensuring guest and financial data protection.
  • Manage user accounts and access permissions.
  • Operational Support
  • Assist management with reporting from POS and reservation systems.
  • Train restaurant staff on the use of IT systems and best practices.
  • Support digital marketing and guest experience technologies (e.g., online ordering, loyalty programs, or guest feedback tools).

Qualifications & Skills

  • Diploma/Degree in IT, Computer Science, or related field (or equivalent work experience).
  • Proven experience in IT support, preferably in the hospitality or restaurant industry.
  • Strong knowledge of POS systems, networks, and hardware troubleshooting.
  • Ability to work under pressure and resolve issues quickly during service hours.
  • Excellent communication and interpersonal skills for staff training and support.
  • Flexibility to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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