Technical Account Manager

1 day ago

Remote, India Million IQ Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year
The Technical Account Manager should be responsible for handling a portfolio of customers and providing exceptional support, maintain relationships with the customers and act as a bridge between multiple internal teams and the customer.
Essential Responsibilities:
  • Own a portfolio of accounts and take complete ownership of issues reported and ensure that they are resolved within set SLAs.
  • Work with various external stakeholders, understand requirements, and provide technical information and solutions.
  • Build relationships with clients, to identify key challenges proactively and implement scalable solutions
  • Confirm, reproduce, and escalate potential product defects with proper documentation
  • Proactively communicates relevant information to customers as appropriate.
  • Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience.
  • Handle and resolve customer requests and complaints.
  • Creative and able to think 'outside the box' with a proven track record in proposing and implementing solutions for enterprise customers.
  • Ability to manage multiple priorities, commitments and projects and drive them to completion.
  • Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
  • Document knowledge in the form of FAQs and knowledge base articles.
  • Strong commitment, self-driven with good team leadership skills.
Experience:
  • Minimum 4 years technical support, customer service experience or other relevant experience
  • Knowledge of the SaaS business model, SaaS technologies, and related applications.
  • Being technically adept, and the ability to pick up and learn new products, tools, and technology.
Knowledge & Skills:
  • Excellent verbal and written communication skills
  • Problem-solving and critical thinking skills are essential
  • Must be a team player with a positive attitude
Abilities:
  • Ability to remain organized while multi-tasking
  • Eagerness to learn
  • Willing to work in night shifts

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