Centre Head

2 days ago

Cochin, Kerala, India Oliva Skin & Hair Clinics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members.
  • To generate sales and make the centre profitable.
  • To monitor the administrative, operational and technical aspect for smooth functioning of the centre.
  • To follow client retention policies and measures to retain the clients.
  • To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.
  • To drive the CRM initiatives for the centre.
  • To plan and execute different offers and schemes at a centre level.

Preferred candidate profile

  • 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred.
  • Proven leadership track record in Centre Management, both in People and Operations.
  • Thorough knowledge of customer service, customer experience and process improvements
  • An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization
  • A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus
  • A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines
  • Excellent conflict resolution and problem-solving skills, strong cultural awareness

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