
Centre Head
1 day ago
Role & responsibilities
- To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members.
- To generate sales and make the centre profitable.
- To monitor the administrative, operational and technical aspect for smooth functioning of the centre.
- To follow client retention policies and measures to retain the clients.
- To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.
- To drive the CRM initiatives for the centre.
- To plan and execute different offers and schemes at a centre level.
Preferred candidate profile
- 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred.
- Proven leadership track record in Centre Management, both in People and Operations.
- Thorough knowledge of customer service, customer experience and process improvements
- An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization
- A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus
- A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines
- Excellent conflict resolution and problem-solving skills, strong cultural awareness
For more details contact or
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