Business Analyst
2 weeks ago
About the Role: We are seeking a proactive and detail -oriented Salesforce Business Analyst with a strong focus on Service Cloud to bridge the gap between business needs and technical solutions. This individual will be instrumental in gathering, analyzing, and documenting requirements, designing solutions, and ensuring the successful implementation of our Service Cloud initiatives to optimize our client and agent experience. You will work closely with stakeholders across various departments to drive continuous improvement. Key Responsibilities: • Act as the primary liaison between business stakeholders and technical development teams for Service Cloud projects. • Conduct thorough requirements gathering sessions, workshops, and interviews with business users to understand their processes and needs related to client service. • Analyze, document, and prioritize business requirements, translating them into functional and non -functional specifications, user stories, use cases, and process flows. • Design and propose Salesforce Service Cloud solutions, leveraging out -of -the -box features where possible (e.g., Case Management, Omnichannel, Knowledge Base). • Create clear and comprehensive documentation including BRDs, FSDs, user manuals, and training materials. • Collaborate with Salesforce Developers and Architects to ensure proposed solutions are technically feasible and align with Salesforce best practices. • Facilitate User Acceptance Testing (UAT) sessions, manage UAT feedback, and ensure sign -off from business stakeholders. • Assist in training end -users on new Service Cloud functionalities. • Participate in Agile ceremonies (sprint planning, stand -ups, retrospectives). Required Skills and Qualifications: • Bachelor's degree in Business Administration, Information Systems, or a related field. • 7 -9 years of experience as a Business Analyst on Salesforce, particularly Service Cloud. • Deep understanding of customer service processes and best practices. • Proficiency in Salesforce configuration capabilities. • Excellent analytical, problem -solving, and critical thinking skills. • Exceptional communication (written and verbal) and interpersonal skills, with the ability to effectively engage with both technical and non -technical stakeholders. Preferred Certifications: • Salesforce Certified Administrator • Salesforce Certified Service Cloud Consultant • CBAP or CCBA certification (IIBA)
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Business Analyst
2 weeks ago
Hyderabad, Telangana, , India 2coms Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title : Documentation Business AnalystJob Location : Hyderabad (WFO) Job ResponsibilitiesBusiness process analyst responsibilitiesinclude extensive knowledge in end -to -end revenue cycle, Finance andaccounting management, P&L management, as well as having a clearunderstanding of reporting and key success factors and performanceindicators. Business...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana Eternal Robotics Full timeJob Description: Business AnalystRole Overview:ER is seeking a highly motivated and entrepreneurial Business Analyst to join our team and play a pivotal role in delivering products and services to our valued customers. As a Business Analyst, you will be responsible for owning and managing the documentation aspects of projects, collaborating closely with...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India Conversehr Business Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDear all,Please find below the Job description for Business Analyst position.Excellent written and verbal communication skillsManual testing. Automation preferred.Exp of 8-11 yearsUS Healthcare domain experience is a mustCommunication with US team is required to gather requirements. so, should understand US accentGood in documentation using Microsoft tools...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana Lorhan IT Full timeAbout LORHAN IT SERVICES:Lorhan IT Services was founded by acquiring Zensar Technologies’ India, Middle East, and Australia business.Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life...
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Lead Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana ValueMomentum Full timeJob Title: Domain LeadPrimary Skill: Guidewire Business Analyst PolicyCenterExperience: 6-10 YearsKey Skills: Guidewire Business Analyst PolicyCenter, Commercial Lines, Personal LinesJob Location: Hyderabad/Pune/Coimbatore/BengaluruMode of Work: Work From OfficeJob Description:Do you enjoy developing customer communication management solution to business...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana Tech Mahindra Full timeTitle: Business Analyst with FXExperience: 6+ yearsLocation: Hyderabad/Bangalore/PuneDomain: Banking Notice Period: upto 30 Days6+ years of capital markets domain experience3+ years of working experience in Foreign Exchange(FX) , SWAPS, OTC derivativesGood communication and collaborative skillsSQL, Unix shell scripting experience Incident management...
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Senior Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana ValueMomentum Full timeJob Title: Guidewire Business Analyst ClaimCenterPrimary Skill: Guidewire BAExperience: 5-8 YearsKey Skills: Guidewire Business Analyst ClaimCenter, Commercial Lines, Personal LinesJob Location: Hyderabad/Pune/Coimbatore/BengaluruMode of Work: Work From OfficeAbout the job:The role of a Business Analyst (BA) is one of detailed analysis and clear...
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Business Analyst
1 week ago
Hyderabad, Telangana, India, Telangana ValueMomentum Full timeRole: Business AnalystPrimary skills: P&C InsuranceLocation: Hyderabad/Pune/Coimbatore Mode of work: 5 Days Work from Office Experience:3-8 yearsAbout the jobSeeking a skilled and detail-oriented Property and Casualty Business Analyst to join our dynamic team. The ideal candidate will have a strong background in the insurance industry, particularly in...
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Business Analyst
2 weeks ago
Hyderabad, Telangana, India, Telangana ValueLabs Full timeJob Title: Business Analyst(Insurance+ Finance)Experience: 8+ YearsLocation: HyderabadJob Description:A Business Analyst with insurance and finance experience is responsible for bridging business needs with technical solutions in complex, regulated environments such as InsurTech, Payers, and Financial Services. This role involves gathering and analyzing...
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Business Analyst
3 weeks ago
Hyderabad, India Sysa Business Services Full timeRole Description : Seeking a detail-oriented and analytical Business Analyst to join our dynamic team in the Fintech domain. The ideal candidate will act as a bridge between business and technology, gathering and analyzing data, defining requirements, and providing actionable insights to support digital financial products and Responsibilities : - Work with...
