EV Service Advisor

5 hours ago

PAN India Karnataka 2coms Full time ₹ 23,000 - ₹ 35,000 per year

We have an excellent opportunity for male candidates for the EV Service Advisor Role. ***SPOT JOINING*** About Client: Our Client is an Indian multinational ride -sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: EV Service Advisor Roles & Responsibilities  Service Advisor Roles & Responsibilities Customer Interaction & Requirements Gathering • Greet customers and understand their service requirements. • Manage service appointments, ensuring timely flow and reducing customer wait times. • Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage. Job Card Creation & Workflow Coordination • Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs. • Explain the work to be done to the customer, providing cost estimation and necessary information. • Explain the jobs mentioned on the job card to the Lead Technician. • Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs. • Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis. Customer Approvals & Communication • Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician. • Maintain regular communication with customers, updating them on the progress of their vehicle service. Issue Resolution & Upselling • Address customer inquiries, concerns, and complaints promptly and professionally. • Upsell additional services and products when appropriate. Payment & Post -Service Engagement • Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies. • Follow up with customers after service completion to ensure satisfaction and maintain records. • Update customer feedback and escalate any unresolved complaints. Vehicle Handover • Handover the vehicle to the customer, explaining the jobs completed during the service Skills Required Mandatory Skills • Should have excellent communication, customer service skills & business acumen. • Knowledge of 2 -wheeler or 4 - wheeler service and repair processes, preferably 2W EV knowledge • Ability to explain technical information to customers. • Strong problem -solving and conflict resolution skills. • Multitasking and time management abilities. • Patience and empathy when dealing with customer concerns. • IT or DMS working knowledge. • Basic computer skills for data entry and documentation. Preferable Skills - 2W EV Knowledge • Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes. • Knowledge of wiring diagrams, sensor management, and electrical circuits. • Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto. • Knowledge of CDC (Charging -discharging) working cycles. • Experience with battery BMS, connector placement, controllers and cell rotation principles. Requirements Experience: Minimum 1.5 years of experienceEducation qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical & electronic Engg. Benefits Upto 23000 CTC including  PF+ ESIC

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