Servicenow Developer

2 days ago

Gurgaon, Haryana, India Crossing Hurdles Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Key Responsibilities:

  • Define decision frameworks for AI model training (e.g., case handling, SLA tracking).
  • Create realistic tasks based on ServiceNow workflows.
  • Write clear instructions aligned with business processes and represent them in JSON format.
  • Use SQL for data analysis and task validation.
  • Apply prompt engineering for structured task execution.

Required Skills & Experience:

  • 4-6 years of ServiceNow experience, particularly with CSM, ITSM, and HRSD.
  • Strong knowledge of workflows, cases, incidents, requests, SLAs in ServiceNow.
  • Proficiency in JSON and SQL.
  • AI model training experience and strong prompt engineering skills.
  • Excellent communication and customer-facing experience is a plus.

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