Servicenow Developer
2 days ago
Key Responsibilities:
- Define decision frameworks for AI model training (e.g., case handling, SLA tracking).
- Create realistic tasks based on ServiceNow workflows.
- Write clear instructions aligned with business processes and represent them in JSON format.
- Use SQL for data analysis and task validation.
- Apply prompt engineering for structured task execution.
Required Skills & Experience:
- 4-6 years of ServiceNow experience, particularly with CSM, ITSM, and HRSD.
- Strong knowledge of workflows, cases, incidents, requests, SLAs in ServiceNow.
- Proficiency in JSON and SQL.
- AI model training experience and strong prompt engineering skills.
- Excellent communication and customer-facing experience is a plus.
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