Guest Reception Executive

3 days ago


Pune, Maharashtra, India Lancesoft Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Skills:-

-Must have relevant experience with Excellent Communication

-Language proficiency - English, Hindi and Marathi

Key Roles

  • Greeting Guests: Welcome guests warmly, assist with check-in and check-out, and ensure a smooth arrival and departure process.
  • Managing Visitor Logs: Maintain accurate records of guest arrivals, room allocations, and contact information for security and service purposes.
  • Handling Inquiries and Requests: Respond to guest questions about services, amenities, and local area, and address special requests efficiently.
  • Coordinating with various Departments
  • Resolving Complaints: Address and resolve guest concerns promptly, escalating unresolved issues to senior management when required.
  • Maintaining Professional Appearance


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