Real Time Adherence Executive

Job Description:Monitor real-time call center operations using Genesis and Avaya.Ensure adherence to SLAs and KPIs to maintain service excellence.Manage agent schedules, break times, and shift adherence efficiently.Make real-time adjustments to optimize resource allocation.Generate and analyze performance reports to provide actionable insights.Collaborate...

Responsibilities:Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards.Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions.Utilizes a...

Position Title: Real – Time Data Monitoring AnalystJob location: Mumbai Andheri (E).Work Mode: IN - OFFICE (5 days working- 2 days week-off: rotational)Hours of operation: 8hrs monthly rotational shifts (7am-3pm/3pm-11pm/11pm -7am).Role Summary:The selected individual will have to monitor applications and the real-time data streamingon these applications....

Requirements:Candidate should hold max 1.5 yrs of experience in RTA (WFM)Good communication skillsAbility to work in different shifts 24*7 (Includes night shift)Experience / Relieving letter of previous two companies mandatory for an experienced candidate.Immediate joiners preferredJob DescriptionMonitoring queue level performance and reporting any...

Siddhivinayak Real Estate is looking for a dynamic and confident Sales Girl to join our team. The ideal candidate should have good communication skills and prior experience in sales or real estate. You will be responsible for meeting clients, showcasing properties, and generating leads in nearby areas.Key Responsibilities:Promote and sell...

ORM Framework Adherence & QA - AssociateJob ID: R0407222Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM Framework Adherence & QA - AssociateLocation: Mumbai, IndiaRole DescriptionYou will be joining the ORM Framework Adherence & QA team, and...

We at Sterling customer experience India Pvt ltd are Hiring for RTANOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLYHere are the main responsibilities of a real-time analyst in a contact center, particularly when managing workflow and delegating tasks for a back-office team:Core ResponsibilitiesReal-Time Monitoring:o Oversee live dashboards and reports to...

ORM Framework Adherence & QA - NCTJob ID: R0396075Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM Framework Adherence & QA - NCTLocation: Mumbai, IndiaRole Description:You will be joining the Operational Risk Management (ORM) Framework Adherence &...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Company DescriptionReal Impact is India's leading Broadcast Equipment Rental and Production company. Managed by a team of seasoned professionals, Real Impact excels in producing world-class events through their expertise in the creative, technical, and production departments. The company strives to deliver unmatched service and cutting-edge solutions to...