IT Specialist

Who We Are
Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world's leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Why Escalent? Once you join our team you will have the opportunity to...

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Gain exposure to a rich variety of research techniques from knowledgeable professionals.
• Enjoy a remote first/hybrid work environment with a flexible schedule.
• Obtain insights into the needs and challenges of your clients—to learn how the world's leading brands use research.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.

Position Objective
To ensure smooth functioning of Site / Global IT System & Security Infrastructure (on-premises/ cloud technologies) of the company (Level 1/2 Support). This will include the handling of IT supportrequests, fixing issues with hardware or services, monitoring services, and action escalation as necessary Position Expectations Specific Duties

• Providing front line support for products and services to the Internal users. This will include managing support requests and working on projects if any
• Manage Incident/Service Requests within the SLA target and to the requirement of the end users ? Handle IT related day to day systems and application requests for Laptop/Desktop (Laptop readiness in office for new hire or replacement).
• Assist office and remote users globally with right tone and attitude
• Must display attention to detail, accuracy and follow through skills ? Perform related duties as assigned or requested. Directly and indirectly responsible for meeting day-to-day administrative needs and technical resolution within the IT environment
• Assists business with implementation of hardware and software changes to OnPrem/ cloud services and related devices or to your seniors to meet the business/department goals ? To create/maintain IT documents & Assets/SOP records as required for knowledge sharing with admins or end users ? Follow Incident, compliance process and policies without failure
• Understanding security hardening of laptops (patch management, encryption, backup etc.)
• Must be proficient in MS Office (Office 365 applications, Exchange, Teams, SharePoint, OneDrive etc.) client end troubleshooting and related components
• Good knowledge in Windows Servers features like Azure, Active Directory, DNS (name resolution), DHCP etc functionality (troubleshooting client end Issues)
• Intermediate knowledge of firewalls and network
• To ensure smooth communication within departments and users Good to have ? Good to have ITIL knowledge
• Microsoft Intune or similar device managementsoftware
• Mobile device support (IOS, Android)
• Basic understanding on G-Suite, Netskope, Okta Soft Skills
• Go-getter in terms of technical projects, High level of positive attitude and dedication
• Strong written and verbal communication skillsrequired
• Good time managementskills, professional approach to problem solving
• Willingness to work in shifts Previous

Experience
2-3 years of experience required in the similar field

Educational Qualification
Minimum Graduate

Reports To:
Manager/ Director Location: Noida, Indi