
Service and Support Engineer
2 weeks ago
Company Description
Hearsound Technology is a leading supplier of a wide range of audiological equipment and accessories. We are committed to providing top-notch products and services to our customers. For inquiries, please contact or reach us via WhatsApp at
Role Description
This is a full-time on-site role based in Chennai for a Service and Support Engineer. The Service and Support Engineer will be responsible for providing technical support and customer service, troubleshooting technical issues, and delivering field service to ensure optimal performance of our audiological equipment. Daily tasks include responding to customer inquiries, diagnosing and repairing equipment issues, CRM updates and ensuring customer satisfaction through effective communication and support.
Key Responsibilities:
1. Client Follow-ups
-Regularly follow up with clients on pending actions, deliveries, and post-sale feedback.
-Ensure timely responses to customer queries and escalate issues when needed.
- Installation Support
-Coordinate and assist with product/service installation at client sites.
-Provide guidance or troubleshooting during and after installation.
- Field Visits
-Conduct scheduled client visits for support, issue resolution, and relationship management.
-Document visit outcomes and update the CRM accordingly.
4. Online Support
-Provide remote support to clients through calls, emails, or online meetings.
-Handle technical or product-related issues.
5. CRM Updates & Data Management
-Maintain accurate and timely records of all client interactions in the CRM (calls, notes, follow-ups, support tickets, etc.).
-Monitor deal stages, update statuses, and ensure data hygiene in the CRM system.
Qualifications
& Experience
- Education:
B.E. in Electronics, Electrical or Biomedical; Diploma in Electronics, Electrical or Biomedical
- Experience:
0–2 years in client servicing, business support, or technical/customer support. Experience in supporting medical, diagnostic, or hospital equipment (preferably audiological or ENT-related devices) will be an added advantage.
- Languages:
Proficiency in English, local language and other languages (Hindi preferred).
-
Service Engineer
2 weeks ago
Chennai, Tamil Nadu, India JR Communication & Power Service Full time ₹ 15,000 - ₹ 21,000 per year* Perform installation, commissioning, and configuration of UPS systems and batteries at customer sites.* Diagnose and repair technical issues related to UPS and battery systems.* Carry out routine preventive maintenance as per schedule.* Respond to customer service calls and provide efficient field support.* Provide basic training to customers on installed...
-
Service engineer eot crane
6 days ago
Chennai, Tamil Nadu, India, Tamil Nadu MUHIL SERVICE Full timeCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Service Engineer specializing in EOT cranes, located in Chennai. The Service Engineer will be responsible for troubleshooting, providing technical support, conducting field service visits, and ensuring the maintenance and repair of EOT cranes. The role...
-
Field Service Engineer
2 weeks ago
Chennai, Tamil Nadu, India VIGN ENGINEERING AND SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionVign Engineering and Services Pvt Ltd has global customer base spans across Europe (Romania, Hungary, Italy), APAC (India, Thailand, Malaysia, Indonesia, China), Americas (USA) and Africa (South Africa) delivering over a million hours of engineering services for industrial machineries across process,automotive and marine industries. With...
-
After-Sales Service Engineer
1 week ago
Chennai, Tamil Nadu, India AB Engineering and Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Overview:We are seeking a dedicated After-Sales Service Expert / Engineer to provide top-tier technical support and maintenance for FPT high-horsepower engines HP). Based in [e.g., Chennai/Mumbai], you will work in the field, delivering diagnostics, repairs, and customer support to B2B clients across industries like power generation, construction,...
-
L2 Desktop Support Engineer
5 days ago
Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 2,04,000 - ₹ 2,40,000 per yearJob Role:L2 - Desktop Support EngineerExperience :1 yearsBudget :17k to 20k as a take homeLocation:Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware upgradation...
-
Senior Process Engineer – Medical Devices
2 weeks ago
Chennai, Tamil Nadu, India Tek Support Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Senior Process Engineer – Medical DevicesLocation:Chennai, INDEmployment type:Part-timeJob Summary:We are seeking a highly experiencedProcess Engineer Trainerwith over 10 years of expertise in the medical device industry. The ideal candidate will beresponsible for developing, optimizing, and sustaining robust manufacturing processes that ensure...
-
Service Engineer
2 days ago
Chennai, Tamil Nadu, India Tackits Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionTackits Technologies Private Limited is a dynamic SaaS company offering innovative software solutions and reliable hardware systems tailored for modern business needs. Tackits Technologies focuses on delivering solutions that enhance business efficiency and drive growth. Our commitment to quality and innovation makes us a leader in...
-
Senior Validation Engineer – Male and Female
2 weeks ago
Chennai, Tamil Nadu, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Senior Validation Engineer – CSV, CQV & CleaningLocation:RemotePosition Type:Part-timeJob Summary:We are seeking an experiencedSenior Validation Engineerwith a decade of proven expertise inCleaning Validation,Computer System Validation (CSV), andCQV (Commissioning, Qualification, and Validation)within thepharmaceutical and medical device...
-
Service Support Coordinator
2 weeks ago
Chennai, Tamil Nadu, India Lehry Industries Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob DescriptionHandling complaint, Installation & Commissioning of PAN INDIA.Acknowledging the complaint and asking to send the details like invoice copy, Nature of the complaint etc… (Format of acknowledgement given below). After receiving the details, escalating the requests to the team.Analysing the issue, sending mail accordingly and coordinating with...
-
Field Service Engineer
2 days ago
Chennai, Tamil Nadu, India Petrofab Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Field Service Engineer located in Chennai. The Field Service Engineer will be responsible for providing technical support, troubleshooting, and preventive maintenance of equipment. The role involves visiting client locations to ensure the proper...