Service and Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India Hearsound Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Hearsound Technology is a leading supplier of a wide range of audiological equipment and accessories. We are committed to providing top-notch products and services to our customers. For inquiries, please contact or reach us via WhatsApp at

Role Description

This is a full-time on-site role based in Chennai for a Service and Support Engineer. The Service and Support Engineer will be responsible for providing technical support and customer service, troubleshooting technical issues, and delivering field service to ensure optimal performance of our audiological equipment. Daily tasks include responding to customer inquiries, diagnosing and repairing equipment issues, CRM updates and ensuring customer satisfaction through effective communication and support.

Key Responsibilities:

1. Client Follow-ups

-Regularly follow up with clients on pending actions, deliveries, and post-sale feedback.

-Ensure timely responses to customer queries and escalate issues when needed.

  1. Installation Support

-Coordinate and assist with product/service installation at client sites.

-Provide guidance or troubleshooting during and after installation.

  1. Field Visits

-Conduct scheduled client visits for support, issue resolution, and relationship management.

-Document visit outcomes and update the CRM accordingly.

4. Online Support

-Provide remote support to clients through calls, emails, or online meetings.

-Handle technical or product-related issues.

5. CRM Updates & Data Management

-Maintain accurate and timely records of all client interactions in the CRM (calls, notes, follow-ups, support tickets, etc.).

-Monitor deal stages, update statuses, and ensure data hygiene in the CRM system.

Qualifications
& Experience

  • Education:

B.E. in Electronics, Electrical or Biomedical; Diploma in Electronics, Electrical or Biomedical
- Experience:

0–2 years in client servicing, business support, or technical/customer support. Experience in supporting medical, diagnostic, or hospital equipment (preferably audiological or ENT-related devices) will be an added advantage.
- Languages:

Proficiency in English, local language and other languages (Hindi preferred).



  • Chennai, Tamil Nadu, India, Tamil Nadu MUHIL SERVICE Full time

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Service Engineer specializing in EOT cranes, located in Chennai. The Service Engineer will be responsible for troubleshooting, providing technical support, conducting field service visits, and ensuring the maintenance and repair of EOT cranes. The role...


  • Chennai, Tamil Nadu, India AB Engineering and Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Overview:We are seeking a dedicated After-Sales Service Expert / Engineer to provide top-tier technical support and maintenance for FPT high-horsepower engines HP). Based in [e.g., Chennai/Mumbai], you will work in the field, delivering diagnostics, repairs, and customer support to B2B clients across industries like power generation, construction,...


  • Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Role:L2 - Desktop Support EngineerExperience :1 yearsBudget :17k to 20k as a take homeLocation:Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware upgradation...


  • Chennai, Tamil Nadu, India Lehry Industries Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job DescriptionHandling complaint, Installation & Commissioning of PAN INDIA.Acknowledging the complaint and asking to send the details like invoice copy, Nature of the complaint etc… (Format of acknowledgement given below). After receiving the details, escalating the requests to the team.Analysing the issue, sending mail accordingly and coordinating with...


  • Chennai, Tamil Nadu, India Tek Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Senior Process Engineer – Medical DevicesLocation:Chennai, INDEmployment type:Part-timeJob Summary:We are seeking a highly experiencedProcess Engineer Trainerwith over 10 years of expertise in the medical device industry. The ideal candidate will beresponsible for developing, optimizing, and sustaining robust manufacturing processes that ensure...


  • Chennai, Tamil Nadu, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior Validation Engineer – CSV, CQV & CleaningLocation:RemotePosition Type:Part-timeJob Summary:We are seeking an experiencedSenior Validation Engineerwith a decade of proven expertise inCleaning Validation,Computer System Validation (CSV), andCQV (Commissioning, Qualification, and Validation)within thepharmaceutical and medical device...

  • Service Engineer

    1 day ago


    Chennai, Tamil Nadu, India Tackits Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTackits Technologies Private Limited is a dynamic SaaS company offering innovative software solutions and reliable hardware systems tailored for modern business needs. Tackits Technologies focuses on delivering solutions that enhance business efficiency and drive growth. Our commitment to quality and innovation makes us a leader in...

  • Service Engineer

    2 weeks ago


    Chennai, Tamil Nadu, India MicroGO® Full time

    Company DescriptionMicroGO is an R&D-driven organization established in 2016 by a former scientist from the Bhabha Atomic Research Centre, India's premier institution. Based out of Chennai, India, we focus on the "One Health" approach that defines the interconnectedness of human, animal, and environmental health. Our mission is to prevent future risks...

  • Service Engineer

    5 days ago


    Chennai, Tamil Nadu, India Getnaukri Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description – Service Engineer (Construction Equipment)Position Title: Service EngineerIndustry: Construction Equipment (Cranes, Forklifts, Backhoe Loaders)Company Profile: We are the largest dealers for Escorts Kubota Cranes and Backhoe Loader variants, offering comprehensive after-sales support.Qualification: ITI / Diploma in Mechanical Engineering...


  • Chennai, Tamil Nadu, India Mahindra And Mahindra Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Service Business Lead Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors...