Dynamics 365 Customer Engagement

Job Description: Dynamics 365 Customer Engagement (CE) Professional

Position: Dynamics 365 Customer Engagement (CE) Professional

Experience: 10+ Years (5+ years in Dynamics 365 CE)

Location: Chennai – Overlapping shift with EST.

Employment Type: Full-time and Contract

Educational Qualification: Bachelor's or Master's Degree in Computer Science, IT, or related field

Note: Locals preferred - Chennai

Job Summary

We are looking for an experienced
Dynamics 365 Customer Engagement (CE) Professional
with a strong background in designing, implementing, and managing Microsoft Dynamics 365 CE solutions. The ideal candidate will have
over 10 years of overall experience, including at least 5 years working extensively with Dynamics 365 CE
to drive customer relationship management strategies, enhance automation, and optimize business processes.

The role requires expertise in
Power Platform, CRM solutions, customization, integrations, and data migration
within Microsoft Dynamics 365 CE. The candidate should have strong problem-solving skills, hands-on experience in configuring and developing Dynamics 365 CE modules, and the ability to collaborate with cross-functional teams.

Key Responsibilities

• Solution Design & Development:
• Design and implement
  end-to-end Dynamics 365 CE solutions
  to meet business needs.
• Customize and configure Dynamics 365 CE modules, including
  Sales, Customer Service, Marketing, and Field Service
  .
• Develop
  Power Automate workflows, PowerApps, and integrations
  with other Microsoft and third-party applications.
• Implementation & Integration:
• Manage
  data migration, integration
  with enterprise applications, and deployment of CRM solutions.
• Work with APIs, Azure Services, and third-party tools for seamless integration.
• Ensure
  data security, compliance, and performance optimization
  of CRM solutions.
• Customer Engagement & Support:
• Collaborate with
  business stakeholders, technical teams, and end-users
  to gather and define requirements.
• Conduct
  user training, troubleshooting, and post-implementation support
  for Dynamics 365 CE.
• Act as an
  SME (Subject Matter Expert)
  to advise on best practices for CRM solutions.
• Project Management & Documentation:
• Manage project lifecycles, including
  requirement gathering, development, testing, and deployment
  .
• Prepare
  technical documentation, process workflows, and user manuals
  .
• Work with Agile methodologies and tools like Azure DevOps for project tracking.
• Continuous Improvement & Innovation:
• Stay updated with
  Microsoft Dynamics 365 CE enhancements, Power Platform, and AI-driven CRM innovations
  .
• Recommend and implement process improvements for
  better customer engagement and automation
  .
• Optimize CRM functionalities to enhance user adoption and customer experience.

Required Skills & Experience

• 10+ years of overall experience
  in IT, with
  5+ years in Dynamics 365 CE
  .
• Strong expertise in
  Dynamics 365 CE modules
  (Sales, Customer Service, Marketing, Field Service).
• Hands-on experience with
  Power Platform (Power Apps, Power Automate, Power BI)
  .
• Experience in
  customizing, configuring, and extending Dynamics 365 CE
  using plugins, JavaScript, and workflows.
• Proficiency in
  C#, .NET, JavaScript, HTML, CSS, and SQL Server
  for custom development.
• Knowledge of
  Azure services, API integrations, and cloud-based deployments
  .
• Strong understanding of
  data migration, ETL processes, and security best practices
  .
• Experience working with
  Agile/Scrum methodologies
  and DevOps tools like
  Azure DevOps
  .
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• Microsoft Certified:
  Dynamics 365 Customer Engagement Functional Consultant Associate
• Microsoft Certified:
  Power Platform Functional Consultant Associate
• Microsoft Certified:
  Azure Fundamentals (AZ-900) or Azure Solutions Architect

Why Join Us?

• Opportunity to work on cutting-edge
  Dynamics 365 CE & Power Platform
  projects.
• Collaborate with
  global teams and enterprise clients
  .
• Career growth in
  Microsoft ecosystem and cloud technologies
  .
• Competitive salary, benefits, and training programs for upskilling.