Associate Account Manager

Job Title: Associate Account Manager

Job Type: Full time (Night shift 5:30 pm to 2:30 am IST)

Job Location: Chennai

About Silq:

At Silq, we aim to build the largest sustainable global shipping network with a 40% gross margin, leveraging people, data, and technology. Our technology simplifies shipping by allowing customers to create custom workflows and is enhanced by real-time factory information from our team. This combination minimizes exceptions, improves shipment consolidation, and helps customers save on shipping costs from day one.

About the role:

You will be joining one of the fastest growing sales teams in the FreightTech space. As an
Account Manager,
you will work closely with the sales team to onboard new clients, and build client relationships in order to gain market share. In this role, you will directly contribute to our mission of
building the largest sustainable global shipping network with a 40% Gross Margin by developing client relationships, while leveraging data, & technology to maximize the customer's experience.

Key Responsibilities:

Build:

• Build relationships and establish credibility through remote meetings with New Clients and internal team such as Sales, Account Management and Operations
• Build and promote customer engagement in our Silq app, through
  daily
  check-ins with customers.
• Build a culture rooted in delivering "customer love", you win when they win

Execute:

• Work with internal teams to ensure client experience in the app meets and exceeds expectations by ensuring projects are set up correctly in the system.
• Daily Project/Shipment health checks to ensure all projects are on track and up to date. It will be (Logistics coordinators) role to ensure all project accuracy and to reach out to responsible internal teams and external partners on any required updates.
• Learn the Silq system in order to build all projects for customers and requote projects as needed.
• Identify customer challenges; develop and implement solutions to create opportunities
• Identifying innovative ways, unique to each customer that demonstrate the value of Silq by delivering stellar customer service and their in-app experience.

Partner:

• Partner with Account Executives, Account Managers, Product and Engineering, Gateway Managers and SMM teams to overcome any blockers with regards to the shipment or anything that affects the user's experience in the app.
• Strategize with team members to innovate; improve the overall customer experience.
• Collaborate with customers, front-line management, and various Silq departments.

You should apply if you have:

• Strong knowledge of International Freight Forwarding, working knowledge of US and China routes would be an advantage
• The desire to work with a high energy team who strive to learn and develop their operations & customer relationship skills
• A solution oriented mindset, looking to work in a quickly adapting tech environment
• Prior start-up client relationship and/or sales experience a plus
• Ability to resolve difficult and/or stressful customer service issues in a professional manner.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
• Strong organizational skills which include the ability to manage multiple projects at once
• A strong perspective around how technology can and has positively influenced the logistics & transportation industry
• Experience collaborating and working with international clients and teams working in shifts

Benefits:

• Competitive Fixed Compensation
• Night shift allowance
• Incentive pay
• Employee Stock Options (Series A Funded Company)
• Benefits package including Medical Insurance, OPD Benefits
• Personal Learning Budget
• Unlimited Time Off with Responsibility
• Flexible work arrangements on approval
• Quarterly rewards
• Wellness allowance
• Provident fund and Gratuity
• Fun team lunches