NPS Analyst
5 days ago
QNPS Analyst
Job Responsibilities:
- Deliver NPS / IVVF Binning for assigned Vehicle Lines and ensure high level of accuracy.
- Prepare Data Analysis Reports, Binning reports & management review materials for biweekly reviews meetings.
- Organize and conduct biweekly review meetings with respective functional leads.
- Gather feedback from stakeholders to refine binning processes and opportunity for improvement.
- Ensure the accuracy of all analytical outputs and reports.
- Stay updated with the latest analytical tools, techniques, and industry best practices.
- Identify and evaluate opportunities for process improvements and automation within the NPS analysis framework.
- Support cross functional efforts to ensure project success and alignment with organizational goals.
- Follow quality control measures and take corrective actions.
- Deliver Operational efficiency actions.
Deliverables
- A well-organized database or spreadsheet containing categorized verbatim from NPS and IVVF surveys.
- Deliver Verbatim binning monthly target requirements
- Support NPS binning precision model and deliver key projects.
- Minutes of the meetings capturing key discussion points, decisions made, and action items, including responsibilities and deadlines.
- Written proposals for projects aimed at improving process efficiency, including objectives, scope, and expected outcomes.
Candidate Specification
Education Qualification : Graduate in Engineering / Diploma in Automobile
Number of Years of Experience : 0-4 Years
Professional Exposure : Preferred Knowledge in Automobile, Manufacturing Process, Features, Functionality & basic knowledge in Quality tools & Problem Solving Methods.
Skill & Knowledge requirement :
- Proficient in MS Office Software – PowerPoint, Word, Excel, Outlook.
- Demonstrate understanding of Ford Quality Metrics – NPS, Warranty, J.D. Power etc.
- Added advantage of knowing any of following applications and Technology like
- Alteryx, GCP, Qlik sense, Advanced Excel (Incl. VBA)
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