NPS Analyst

1 day ago

Chennai, Tamil Nadu, India Ford Motor Full time ₹ 2,50,000 - ₹ 7,50,000 per year

QNPS Analyst

Job Responsibilities:

  • Deliver NPS / IVVF Binning for assigned Vehicle Lines and ensure high level of accuracy.
  • Prepare Data Analysis Reports, Binning reports & management review materials for biweekly reviews meetings.
  • Organize and conduct biweekly review meetings with respective functional leads.
  • Gather feedback from stakeholders to refine binning processes and opportunity for improvement.
  • Ensure the accuracy of all analytical outputs and reports.
  • Stay updated with the latest analytical tools, techniques, and industry best practices.
  • Identify and evaluate opportunities for process improvements and automation within the NPS analysis framework.
  • Support cross functional efforts to ensure project success and alignment with organizational goals.
  • Follow quality control measures and take corrective actions.
  • Deliver Operational efficiency actions.

Deliverables

  • A well-organized database or spreadsheet containing categorized verbatim from NPS and IVVF surveys.
  • Deliver Verbatim binning monthly target requirements
  • Support NPS binning precision model and deliver key projects.
  • Minutes of the meetings capturing key discussion points, decisions made, and action items, including responsibilities and deadlines.
  • Written proposals for projects aimed at improving process efficiency, including objectives, scope, and expected outcomes.

Candidate Specification

Education Qualification : Graduate in Engineering / Diploma in Automobile

Number of Years of Experience : 0-4 Years

Professional Exposure : Preferred Knowledge in Automobile, Manufacturing Process, Features, Functionality & basic knowledge in Quality tools & Problem Solving Methods.

Skill & Knowledge requirement :

  • Proficient in MS Office Software – PowerPoint, Word, Excel, Outlook.
  • Demonstrate understanding of Ford Quality Metrics – NPS, Warranty, J.D. Power etc.
  • Added advantage of knowing any of following applications and Technology like
    • Alteryx, GCP, Qlik sense, Advanced Excel (Incl. VBA)
Experience LevelMid Level

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