International Voice Process

1 week ago

Bengaluru, Karnataka, India LanceSoft, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization that delivers top-notch Global Workforce Solutions and IT Services. We pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. Our mission is to leverage our global network to connect businesses with the right talent and individuals with the right opportunities, without bias. Headquartered in Herndon, VA, we operate 32+ regional offices across North America, Europe, Asia, and Australia, catering to a diverse clientele in various industries.

Role Description
This is a full-time on-site role for an International Voice Process at LanceSoft, Inc. located in Bengaluru. The role involves providing excellent customer service, handling inbound and outbound calls, resolving customer queries, and ensuring high customer satisfaction. The individual will be responsible for maintaining proper documentation of interactions, following standard operating procedures, and working collaboratively with other team members. The role also requires adherence to the company's policies and guidelines.

Qualifications

  • Excellent Communication and Customer Service skills
  • Strong Analytical Skills
  • Experience in Sales and Finance
  • Problem-solving abilities and attention to detail
  • Ability to work independently as well as in a team
  • Proficiency in multiple languages is a plus
  • PUC, Bachelor's degree or equivalent experience preferred

Full-time opportunity

Location: Bangalore, US Shift

Clients: Multiple top clients

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