Operation Team Leader
6 hours ago
Job Title: Team Leader – Sales Process (BPO)
Location:
Gurugram, Haryana
Salary:
Up to ₹5.5 LPA
Work Mode:
Work from Office
About the Role
We are looking for an experienced and dynamic
Team Leader
to drive performance and lead a team of sales advisors in a fast-paced
BPO environment
. The ideal candidate will be responsible for achieving sales targets, ensuring quality customer interactions, and maintaining team motivation and discipline.
Key Responsibilities
- Lead, coach, and motivate a team of sales advisors to achieve daily, weekly, and monthly targets.
- Monitor individual and team performance metrics (conversion rate, productivity, quality scores, etc.).
- Conduct daily huddles, sales reviews, and feedback sessions to drive consistent improvement.
- Ensure adherence to process guidelines, compliance, and customer satisfaction standards.
- Collaborate with training, quality, and operations teams to improve performance outcomes.
- Manage attrition, shrinkage, and roster planning effectively.
- Handle escalations and ensure timely resolution of customer concerns.
- Prepare performance reports and share insights with management.
Required Skills & Experience
- Minimum
2–4 years
of experience in a
BPO sales process
, with at least
1 year in a team leader or supervisory role
. - Strong understanding of
tele-sales / voice-based selling techniques
. - Excellent communication, analytical, and people management skills.
- Proficiency in MS Excel and reporting tools.
- Ability to thrive in a target-driven, dynamic environment.
Educational Qualification
- Graduate in any discipline (MBA preferred but not mandatory).
Why Join Us
- Competitive salary package up to ₹5.5 LPA.
- Opportunity to work with a leading BPO in a performance-driven culture.
- Clear growth path and recognition for top performers.
- Vibrant and collaborative work environment in the heart of
Gurugram
.
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