Hospital Service excellence manager

2 days ago


Chennai, Tamil Nadu, India Iswarya Fertility Center Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

Iswarya Health Pvt Ltd

Role Description

This is a full-time on-site role for a Hospital Service Excellence Manager located in Chennai. The Service Excellence Manager will be responsible for overseeing patient services and ensuring a high standard of care. This includes monitoring and improving patient satisfaction, designing and implementing service improvement initiatives, managing patient feedback, and leading staff training programs to promote a culture of service excellence. The role also involves collaborating with various departments to ensure the effective delivery of healthcare services.

Qualifications

  • Experience in patient services management and healthcare operations
  • Skills in designing and implementing service improvement initiatives
  • Proficiency in managing patient feedback and satisfaction surveys
  • Strong leadership and staff training skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with different departments
  • Bachelor's degree in Healthcare Management, Business Administration, or a related field
  • Experience in a hospital or healthcare setting is a plus


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