Customer Success Manager
17 hours ago
Position : Customer Success Manager/ Account Manager
Job Locations : Mumbai
Relevant Experience : 0 – 3 years
Notice period : Immediate Joining preferred
Why You Should Join Us:
- Impact at Scale: Play a pivotal role in building products that will impact millions of
users globally.
- Cutting-Edge Technology: Work with AI, large-scale databases, and scalable
architectures.
- Growth Mindset: Be part of a company that's growing aggressively and make a
significant mark in the HR tech space.
Achievements
* Profitable since inception
* Work with some of the largest companies in India
* 3rd Fastest Growing company in the HR Tech Space in Asia
* Over 7,00,000 business users
* Highest Rated App on App Store (People Tech - Category)
* Winner of ReTech Startup Awards as a Top Startup for Retailers by RAI
* Best in L&D Technology and Analytics (People Matters L&D Awards
2018)
* Listed in "10 most Promising Gamification Solution Providers - 2018"
* Best Learning App (CLO Summit) 2016 & 2017
* Most Innovative App (Enterprise), South Asia - m-Billionth Award
Job Responsibilities
* Operate as the lead point of contact for any and all matters specific to
customer account management
* Ensure the timely and successful delivery of our solutions according to
customer needs and objectives
* Communicate clearly the progress of monthly/quarterly initiatives to
internal and external stakeholders
* Periodic reviews
* Assist with high severity requests or issue escalations as needed
Requirements
* Demonstrable ability to communicate, present and influence credibly
and effectively at all levels of the organization
* Excellent listening and presentation skills
* Excellent verbal and written communications skills
* Good command over English language
Personnel Skills
* Passionate and self-driven
* Quick learner
* Entrepreneurial
* Street Smart
* Fun loving
Job Types: Full-time, Permanent, Fresher
Pay: ₹300, ₹600,000.00 per year
Work Location: In person
Speak with the employer
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