Student Support Team
5 days ago
Company Description:
Physics Wallah (PW) is a leading, investor-backed EdTech platform committed to democratizing high-quality education across India. We achieve this through tech-enabled learning across online, hybrid, and our rapidly expanding offline learning centers—the Vidyapeeths. PW empowers students in test preparation, skilling, and higher education..
Your High-Impact Contribution:
•
Student Experience
: Be the empathetic, professional face of PW, ensuring world-class student experience with precision and care.
•
Operational Excellence
: Own problem resolution and ensure service consistency by adhering to and improving SOPs.
•
Data & Quality:
Act as the Data Champion Utilize spreadsheets/reporting to track performance and proactively identify areas for process enhancement.
•
Communication
: Deliver crystal-clear support. Strong English proficiency (written and spoken) is non-negotiable.
Key Qualifications for Student Support Member: Essential Requirements (Must-Have)
These are the non-negotiable foundations for the role:
•
Education
: A Bachelor's degree (any discipline) from a recognized institution.
•
Experience
: 1-3 years of experience in a customer-facing support, front desk, or operations role (Freshers with exceptional communication skills and a strong academic record are also encouraged to apply).
•
Communication
: Exceptional proficiency in English (written and spoken) is mandatory for clear interaction with students, parents, and faculty.
•
Data Proficiency
: Working knowledge and comfort with data spreadsheets (e.g., MS Excel or Google Sheets) for accurate data entry, basic organization, and performance tracking.
•
Problem-Solving
: Proven ability to approach issues with a logical, problem-solving mindset and a dedication to seeing resolution through to completion.
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