Technical Program Manager

12 hours ago

Bengaluru, Karnataka, India Tracxn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Location : Bangalore

Job Type : Full-time

About Tracxn:

Tracxn is a leading market intelligence platform for private company data, serving Venture

Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global

footprint, Tracxn tracks over millions of companies across various sectors to provide deep

insights and help clients make data-driven decisions.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

  • API Proficiency

  • Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization

  • Work with the product team to see if the client requirements can be solved

  • Technical Sales Support

  • Own the sales pipeline of clients interested in the API offering

  • Work closely with the prospects to understand their needs and integration requirements

  • Assist in crafting technical aspects of sales proposals and presentations

  • Client Onboarding

  • Assist clients in testing API integrations in a sandbox environment

  • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation

  • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client

  • Post-Integration Assistance

  • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise

  • Offer guidance on optimizing API usage and integrating new features or updates
  • Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

  • Bachelor's degree in Engineering with 4 to 8 years of work experience
  • Good understanding of how to work with APIs
  • Data transformation
  • Prior experience in customer-centric roles is desirable

What we offer:

  • Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home
  • A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics
  • Candid culture. We encourage asking questions over making assumptions
  • Managers willing to invest in your growth.

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