Consultant - SMAX ( Service Management Automation X)

We are looking for Service Management consultant to join our highly motivated team. We want dynamic people and welcome and encourage candidates with a diverse variety of experience and history. People who have the motivation to develop and excel in Micro Focus technology and deliver value to our customers.

Your Impact:

• Responsible for delivery of assigned tasks within the delivery cycle of a project. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant to customer.
• Liaises with Solutions Architect as appropriate (case to case basis). Should be confident and capable of handling solution implementation / customization / configuration/ Upgrade of the tool / solution.
• Provides technical support and input on the application of technology to a defined business segment.
• Provides advice on solution and integration opportunities to defined segments.
• Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
• Contributes to knowledge tools and communities and ensures project learnings are documented and shared.
• Acts professionally with the company customers.
• Role models Knowledge sharing and re-use within practice or profession.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
• Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.

Education and Experience Required:

• Any Bachelors degree
• 3-5 years of technical experience on any of the Service Management tools preferably Micro Focus/ OpenText SMAX
• Desired process experience - ITIL v3, ITIL v4 foundations or different modules

What the Role Offers:

• Must have the ability to understand proposed solution and identify tasks for configurations.
• Must have the ability to gather requirements for implementations.
• Must have knowledge on ITIL Process
• Must have hands on experience in full deployment of SMAX or any other Service Management tool and its components along with its integration (Minimum 1 Full Project each)
• Good knowledge of PostgreSQL Database like Backup and restore, HA configuration and Disaster recovery
• Must have knowledge on writing SMAX business Rules, creating Fulfilment plans and custom apps or programming language like JavaScript and Python
• Experienced in SMAX or any other Service Management applications administration, tailoring, and L2/L3 level support for internal or external users, experience working with SMAX R&D on applying hot fixes for fixing L3 issues would be an added advantage.
• Working knowledge on SMAX Integration Engine and Business rules
• Installation and Integration of SMAX using OPB
• Good to have knowledge of Linux and REST API
• Must have the ability to create documents sets like Implementation and Configuration Guide, SOP, RCA, Health Checklist, Training Manuals and User Guides
• Must have knowledge on Power BI or any BI Tool
• Good to have the Ability to Create UAT, QA Test, PIV Test and Regression Test plan/cases.
• Good to have the knowledge on Dockers and Kubernetes, its working, and components.