Consultant - SMAX ( Service Management Automation X)

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

We are looking for Service Management consultant to join our highly motivated team. We want dynamic people and welcome and encourage candidates with a diverse variety of experience and history. People who have the motivation to develop and excel in Micro Focus technology and deliver value to our customers.

Your Impact

• Responsible for delivery of assigned tasks within the delivery cycle of a project. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant to customer.
• Liaises with Solutions Architect as appropriate (case to case basis). Should be confident and capable of handling solution implementation / customization / configuration/ Upgrade of the tool / solution.
• Provides technical support and input on the application of technology to a defined business segment.
• Provides advice on solution and integration opportunities to defined segments.
• Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
• Contributes to knowledge tools and communities and ensures project learnings are documented and shared.
• Acts professionally with the company customers.
• Role models Knowledge sharing and re-use within practice or profession.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
• Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.

Education And Experience Required

• Any Bachelor's degree
• 3-5 years of technical experience on any of the Service Management tools preferably Micro Focus/ OpenText SMAX
• Desired process experience - ITIL v3, ITIL v4 foundations or different modules

What The Role Offers

• Must have the ability to understand proposed solution and identify tasks for configurations.
• Must have the ability to gather requirements for implementations.
• Must have knowledge on ITIL Process
• Must have hands on experience in full deployment of SMAX or any other Service Management tool and its components along with its integration (Minimum 1 Full Project each)
• Good knowledge of PostgreSQL Database like Backup and restore, HA configuration and Disaster recovery
• Must have knowledge on writing SMAX business Rules, creating Fulfilment plans and custom apps or programming language like JavaScript and Python
• Experienced in SMAX or any other Service Management application's administration, tailoring, and L2/L3 level support for internal or external users, experience working with SMAX R&D on applying hot fixes for fixing L3 issues would be an added advantage.
• Working knowledge on SMAX Integration Engine and Business rules
• Installation and Integration of SMAX using OPB
• Good to have knowledge of Linux and REST API
• Must have the ability to create documents sets like Implementation and Configuration Guide, SOP, RCA, Health Checklist, Training Manuals and User Guides
• Must have knowledge on Power BI or any BI Tool
• Good to have the Ability to Create UAT, QA Test, PIV Test and Regression Test plan/cases.
• Good to have the knowledge on Dockers and Kubernetes, its working, and components.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.