Research Operations Manager, Customer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Research Operations Manager, Customer & Market insights is the essential backbone of the team, enabling and enhancing team performance through efficiency, training and innovation while supporting the team in the journey of democratizing insight to drive a market orientation across Cytiva. The role is focused on customer research but will also encompass competitive intelligence and other insight areas as relevant. The job holder utilises their strong insight skills together with a meticulous focus on organisation and planning to ensure that the Customer & Market insights team are able to consistently deliver for the business.

This position reports to the Senior Director, Customer & Market Insights and is part of the Marketing function. The role is located in Bangalore, India and will be an on-site role. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

What you will do:

• Ways of Working: Identifying and delivering a program of initiatives to improve team ways of working including opportunities for standardization, the creation of templates, the introduction of new team and business processes and tools including for example AI/ML or other novel approaches.
• Communications Lead: Create and ensure delivery of a Cytiva business knowledge sharing calendar as well as the Customer & Market Insights team meeting and events calendar, coordinating with the Senior Managers to identify and deliver appropriate content.
• Training Lead: Create and ensure delivery of a functional (e.g. research techniques and methodologies) and business understanding training and development curriculum based on team audits and consultation with Senior Managers.
• Tools Management: Overseeing the tools and platforms that are central to efficient team operation, including analytical tools (e.g. Q) and dashboards, project planning tools and the knowledge management platform.
• Vendor Management: Managing vendors, identifying new vendors as required
• Metrics Management: Gather, synthesize and report key team performance metrics, including stakeholder satisfaction, knowledge platform utilization, newsletter readership as well as budget management.

Who you are:

• Bachelor's Degree is essential, MBA or relevant graduate degree an preferred
• At least 5 years' experience in customer insight, market research or a related field ideally within a research agency
• Proficient in quantitative and qualitative research with end-to-end experience i.e. from briefing to final reporting and delivery

It would be a plus if you also possess previous experience in:

• Market research operations in either agency or client-side organizations
• Project management
• Secondary research and/or competitive Intelligence
• Providing on-the-job training, mentorship, and/or guidance to junior team members
• Creating and/or delivering insight learning and development courses/programs
• Implementing improvements to the insight lifecycle
• Evaluating AI for use in the insight lifecycle

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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