Business Excellence

2 days ago

Noida, Uttar Pradesh, India BIG Language Solutions Full time

About the Company

Lead consulting engagements for new customer onboardings across typical BPO towers. You will map the current state, design the future state with clear improvement and automation levers, and stand up the KPI framework and business case—so we can both sell and deliver measurable value from Day 1 through steady state.

About the Role

What you'll do:

Pre-sales & scoping

  • Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments.
  • Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success criteria.

Current-state discovery

  • Plan/lead workshops, interviews, floor walks; capture VOC/CTQs.
  • Produce SIPOC, BPMN as-is flows, RACI, value-stream maps, capacity models, and pain-point heatmaps.
  • Baseline performance using samples, WFM data, ERP/CRM extracts, QA reads, and (where available) process mining.

Future-state design & automation

  • Redesign processes for standardization, right-first-time, and digital enablement.
  • Identify and size automation (RPA/IPA, workflow/BPM, integrations, self service/IVR, knowledge/KCS, GenAI copilots).
  • Produce SOPs, controls, acceptance criteria, and a phased implementation roadmap.

KPI framework & instrumentation

  • Build KPI trees (leading/lagging), formulas, data sources, baselines, targets, and owners.
  • Specify dashboards (Power BI/Tableau) and QA/calibration routines; design benefits tracking with Finance.

Business case & governance

  • Quantify value (cost, quality, speed, CX/EX, risk), TCO/ROI, and stage-gate tollgates.
  • Drive change management: stakeholder mapping, comms, training/adoption, and risk/compliance alignment (SOX/PCI/HIPAA/GDPR as applicable).

Handover & enablement

  • Transition designs to delivery teams with user stories, SOP packs, control plans, and success criteria.

Core deliverables

  • Discovery plan; SIPOC; BPMN as-is; pain-point heatmap; baseline metrics deck.
  • Future-state designs; SOP/control plan; automation opportunity register with value/effort sizing.
  • KPI dictionary & dashboard spec (sources, refresh cadence, ownership).
  • Value model & implementation roadmap (quick wins + phased rollouts).
  • Proposal/SOW inputs and customer-ready executive narrative.

For each KPI the consultant defines: Description, Formula, Data source (CRM/ITSM, ERP, WFM, QA, EHR for RCM), Baseline, Target, Owner, Frequency, Control limits/actions.

Qualifications

  • Lean Six Sigma Black Belt; strong facilitation, problem structuring, and storytelling.
  • Tooling: BPMN (Visio/Signavio), process mining (Celonis/Power Automate PM), RPA/IPA (UiPath/AA/Power Automate), WFM/WFO, QA platforms, and BI (Power BI/Tableau).
  • Comfortable scoping GenAI use cases with appropriate controls (PII, auditability, redaction).
  • Excellent stakeholder management across client execs, Ops, IT, and Finance; proposal/SOW writing experience.

  • Asst Manager-Business Excellence

    2 days ago

    Noida, Uttar Pradesh, India Birlasoft Full time

    About BirlasoftEmpowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the...

  • Excel

    4 days ago

    Noida, Uttar Pradesh, India PPStack Full time

    Company DescriptionPPStack is a pioneering global EdTech brand dedicated to redefining education for the digital age. Empowering individuals and organizations, PPStack bridges the gap between academic learning and industry demands through innovative technologies and AI-powered platforms. Our mission is to deliver future-ready skills, digital empowerment, and...

  • Microsoft Excel

    2 weeks ago

    Noida, Uttar Pradesh, India PPStack Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Company DescriptionAt PPStack, we are a global EdTech brand committed to revolutionizing education for the digital age. By leveraging artificial intelligence, innovative teaching methodologies, and cutting-edge technology, we equip individuals and organizations with future-ready skills and knowledge. Our comprehensive services include AI-powered learning...

  • Business Development Manager

    2 days ago

    Noida, Uttar Pradesh, India SBS - Specular Business Services Full time

    Company DescriptionSpecular Business Services LLP (SBS), led by award-winning serial entrepreneur Sai Prasanna Kumar Valluri, is a top provider of Digital Marketing, IT Services, IT Staffing, and Business Consulting. Founded in 2025 and headquartered in Hyderabad, India, SBS delivers a variety of digital services to startups, businesses, and enterprises...

  • Associate - Business Analyst-Business Process & Service Excellence -Business Analyst

    5 hours ago

    Noida, Uttar Pradesh, India EXL Full time

    DescriptionAssociate Business Analysts support business analysis activities and assist in developing business requirements. Responsibilities include gathering and documenting requirements, analyzing business processes, and supporting project teams. You will work with senior analysts to learn about business analysis best practices and develop your skills....

  • Business Development Executive

    2 days ago

    Noida, Uttar Pradesh, India CreativeMUD Business Pvt. Ltd. Full time

    Job SummaryWe are looking for a well-spoken and confident Female Business Development Executive whose primary responsibility will be to connect with new potential clients through calling and introduce them to our services. This is a non-target role, focused on communication, client engagement, and lead nurturing.Key ResponsibilitiesNew Client CallingMake...

  • MS Excel Trainer

    4 days ago

    Noida, Uttar Pradesh, India Overture Rede Full time

    This is a remote position.*Job Role: MS Excel Trainer (Basic to Advanced) TS / Industry Cloud & Digital* Position: FreelanceDepartment: TS Industry Cloud and DigitalMode: OnlineExperience: 38 years in Corporate Excel Training*Role & Responsibilities* Deliver high-quality training sessions on MS Excel (Basic to Advanced modules) for corporate...

  • Microsoft Excel Expert

    2 days ago

    Noida, Uttar Pradesh, India Cerebellum Academy Pvt Ltd Full time

    Microsoft Excel Expert – In-OfficeCompany: Cerebellum Academy Private LimitedLocation: QA Info Tech, A-8, Block A, Sector 68, Noida, Basi Bahuddin Nagar, Uttar Pradesh 201309Salary: ₹20,000 to ₹25,000 (based on knowledge & experience)Work Timing: 10:00 AM to 7:00 PM (Monday to Saturday)Employment Type: Full-time, In-OfficeBenefits: PF & ESIC...

  • Process Excellence Consultant

    2 days ago

    Noida, Uttar Pradesh, India BIG Language Solutions Full time

    Business Process Consultant (BPO Onboarding)Location: NoidaReports to: VP, OperationsTeams: Operations, Quality, Analytics, Automation/IT, Client SuccessRole summaryLead consulting engagements for new customer onboardings across typical BPO towers.You will map the current state, design the future state with clear improvement andautomation levers, and stand...

  • Procurement Excellence Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionSupports the delivery of procurement projects for defined solutions. Works on tasks/matters of limited complexity. Gains experience of the Procure-to-Pay (P2P) processes with guidance. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives...