Business Excellence

3 days ago

Noida, Uttar Pradesh, India BIG Language Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Company

Lead consulting engagements for new customer onboardings across typical BPO towers. You will map the current state, design the future state with clear improvement and automation levers, and stand up the KPI framework and business case—so we can both sell and deliver measurable value from Day 1 through steady state.

About the Role

What you'll do:

Pre-sales & scoping

  • Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments.
  • Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success criteria.

Current-state discovery

  • Plan/lead workshops, interviews, floor walks; capture VOC/CTQs.
  • Produce SIPOC, BPMN as-is flows, RACI, value-stream maps, capacity models, and pain-point heatmaps.
  • Baseline performance using samples, WFM data, ERP/CRM extracts, QA reads, and (where available) process mining.

Future-state design & automation

  • Redesign processes for standardization, right-first-time, and digital enablement.
  • Identify and size automation (RPA/IPA, workflow/BPM, integrations, self service/IVR, knowledge/KCS, GenAI copilots).
  • Produce SOPs, controls, acceptance criteria, and a phased implementation roadmap.

KPI framework & instrumentation

  • Build KPI trees (leading/lagging), formulas, data sources, baselines, targets, and owners.
  • Specify dashboards (Power BI/Tableau) and QA/calibration routines; design benefits tracking with Finance.

Business case & governance

  • Quantify value (cost, quality, speed, CX/EX, risk), TCO/ROI, and stage-gate tollgates.
  • Drive change management: stakeholder mapping, comms, training/adoption, and risk/compliance alignment (SOX/PCI/HIPAA/GDPR as applicable).

Handover & enablement

  • Transition designs to delivery teams with user stories, SOP packs, control plans, and success criteria.

Core deliverables

  • Discovery plan; SIPOC; BPMN as-is; pain-point heatmap; baseline metrics deck.
  • Future-state designs; SOP/control plan; automation opportunity register with value/effort sizing.
  • KPI dictionary & dashboard spec (sources, refresh cadence, ownership).
  • Value model & implementation roadmap (quick wins + phased rollouts).
  • Proposal/SOW inputs and customer-ready executive narrative.

For each KPI the consultant defines: Description, Formula, Data source (CRM/ITSM, ERP, WFM, QA, EHR for RCM), Baseline, Target, Owner, Frequency, Control limits/actions.

Qualifications

  • Lean Six Sigma Black Belt; strong facilitation, problem structuring, and storytelling.
  • Tooling: BPMN (Visio/Signavio), process mining (Celonis/Power Automate PM), RPA/IPA (UiPath/AA/Power Automate), WFM/WFO, QA platforms, and BI (Power BI/Tableau).
  • Comfortable scoping GenAI use cases with appropriate controls (PII, auditability, redaction).
  • Excellent stakeholder management across client execs, Ops, IT, and Finance; proposal/SOW writing experience.

  • Business Development Executive

    1 week ago

    Greater Noida, Uttar Pradesh, India Excellence Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Business Development Executive in Noida. Responsibilities include identifying business opportunities, building client relationships, Lead generation, Upwork, Client handling, conducting market research, Preparing Proposals & online bidding.

  • Business Development Manager

    1 day ago

    Noida, Uttar Pradesh, India SBS - Specular Business Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionSpecular Business Services LLP (SBS), led by award-winning serial entrepreneur Sai Prasanna Kumar Valluri, is a top provider of Digital Marketing, IT Services, IT Staffing, and Business Consulting. Founded in 2025 and headquartered in Hyderabad, India, SBS delivers a variety of digital services to startups, businesses, and enterprises...

  • Business Development Executive

    3 days ago

    Noida, Uttar Pradesh, India CreativeMUD Business Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job SummaryWe are looking for a well-spoken and confident Female Business Development Executive whose primary responsibility will be to connect with new potential clients through calling and introduce them to our services. This is a non-target role, focused on communication, client engagement, and lead nurturing.Key ResponsibilitiesNew Client CallingMake...

  • Microsoft Excel Expert

    3 days ago

    Noida, Uttar Pradesh, India Cerebellum Academy Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Microsoft Excel Expert – In-OfficeCompany: Cerebellum Academy Private LimitedLocation: QA Info Tech, A-8, Block A, Sector 68, Noida, Basi Bahuddin Nagar, Uttar Pradesh 201309Salary: ₹20,000 to ₹25,000 (based on knowledge & experience)Work Timing: 10:00 AM to 7:00 PM (Monday to Saturday)Employment Type: Full-time, In-OfficeBenefits: PF & ESIC...

  • Sr. Business Manager

    4 days ago

    Noida, Uttar Pradesh, India South Bay Business Consulting Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    **Job Title: Senior Business Manager – Real EstateCompany: South Bay Business Consulting Pvt. Ltd.Location: Noida, Sector 6About the Company:**South Bay Business Consulting Pvt. Ltd. is a leading real estate firm specializing in property sales, investments, and consulting. We focus on delivering quality service and profitable solutions to our clients...

  • Procurement Excellence Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionSupports the delivery of procurement projects for defined solutions. Works on tasks/matters of limited complexity. Gains experience of the Procure-to-Pay (P2P) processes with guidance. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives...

  • Associate Professor/Assisstant Prof.- Marketting, Finance, Business An

    3 days ago

    Noida, Uttar Pradesh, India Asian Business School Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    Role & responsibilitiesResponsibilities and Requirements:1) Teaching and Curriculum Development: Excellent presentation, communication, and interpersonal skills.Develop and deliver undergraduate and graduate courses.Utilize innovative teaching methods and technologies to enhance student learning experiences.Mentor and advise students on academic and career...

  • Sales Intern

    1 week ago

    Noida, Uttar Pradesh, India A Business Studio Full time ₹ 40,000 - ₹ 60,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. By managing the details, we enable you to focus on your core business goals. Connect with us and experience the power of strategic...

  • Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India Appz global tech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Business Analyst (Female)Location: Noida, Sector 63Experience Required: 1–3 YearsJob Type: Full-time | On-siteAbout the Role:We are looking for a talented and detail-oriented Business Analyst (Female) to join our team. The ideal candidate should have strong analytical skills, excellent communication abilities, and the capability to understand business...

  • Business Analyst

    3 days ago

    Noida, Uttar Pradesh, India Appz global tech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Business Analyst (Male)Location: Noida, Sector 63Experience Required: 1–3 YearsJob Type: Full-time | On-siteAbout the Role:We are looking for a talented and detail-oriented Business Analyst (Female) to join our team. The ideal candidate should have strong analytical skills, excellent communication abilities, and the capability to understand business needs...