Delivery Dispute Analyst
6 days ago
Job Description:
About the Role:
- Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
- Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
- Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
- Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
- Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
- Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.
Responsibilities:
- Quick learner
- Client support
- Mailbox Management
- Resolve issues, and follow up on open items.
Knowledge and Experience:
- Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
- Education Qualification - Bachelor's degree or equivalent experience.
- 2+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms
Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India
Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.
-
Delivery Dispute Manager
1 week ago
Gurgaon, Haryana, India Mancraft Consulting Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description:About the Organisation:InfoSync Services is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its services—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of CogentHub,...
-
Dispute/Fraud Analyst @Gurugram
1 week ago
Gurgaon, Haryana, India Axis Consultants Full time ₹ 8,40,000 per yearHiring for Dispute/fraud Analyst Role 1 year Banking Dispute/fraud Exp requiredSalary upto 7lpa +Incentives5 days Working Both side cabs / Travel allowancesLocation-Gurugram whatsaap/call
-
Urgent Hiring For Dispute Analyst
1 week ago
Gurgaon, Haryana, India Axis Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per yearHiring for Dispute Analyst 1 year of banking dispute experience mandatory 5 days working (Rotational Shifts)2 rotational Offs Salary- max upto 6lpa Good Communication skills *IMMEDIATE JOINERS ONLY*HR Guneet kaur Required Candidate profileNeeds only banking dispute experience1 year of experience is mandatory Perks and benefitsBoth Side cabs / Cab allowances...
-
Analyst - Disputes
2 days ago
Gurgaon, Haryana, India Careernet Full time ₹ 4,00,000 - ₹ 12,00,000 per yearKey Skills: Chargeback, Dispute, Voice, Banking Operations.Roles & Responsibilities:Review incoming requests to determine if sufficient information is available to raise a chargeback in accordance with Scheme Rules.Own complex customer requests and manage issues from start to finish.Deliver first point resolution for customers in line with operating...
-
Training Analyst
6 days ago
Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearTraining (Training Development ) Analyst In these roles you will be responsible for: Responsibilities:Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness ...
-
Technical Specialist Analyst
2 weeks ago
Gurgaon, Haryana, India Natwest Digitalx Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWell look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...
-
Technical Specialist Analyst
15 hours ago
Gurgaon, Haryana, India RBS Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...
-
Deposit/Loan Operations Analyst I
2 days ago
Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :No DegreeAbout the TeamOur team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our...
-
Delivery Lead
2 weeks ago
Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearHi,We are hiring for Leading ITES Company Delivery Lead - Collections RoleTo Apply, WhatsApp 'Hi' @ Follow the Steps Below: Click on Start option to Apply and fill the detailsSelect the location as Other and Type : Job Code # 326Job Description:5 to 7 years of overall experienceAt least 3 years of B2B (Business to Business) Collections experience.Complete...
-
Business Support Senior Analyst
1 week ago
Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearBusiness Support Senior Analyst Power BI Specialist We are seeking an experienced Power BI Specialist to support a leading US-based Retirement & Annuities organization. The role demands advanced Power BI expertise to deliver sophisticated data visualizations and actionable insights, combined with strong project administration skills. Candidates with...