Service Desk Coordinator

2 weeks ago

Bengaluru, Karnataka, India Castaliaz Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

This is not a voice call-based customer support profile. The candidate would be coordinating with corporate houses and working with a team of SAP consultants at various ranks.

  • Work on a prominent ticketing tool - JIRA Service Management.

  • Review Requests registered by the Customer.

  • Obtain additional information from the Requester / End users.

  • Assign the Requests as per established procedure.

  • Obtain, Update, and Maintain all information related to Requests.

  • Follow up with Consultants and Customers

  • Onboard Customers on CTPL s Customer Portal.

  • Prepare presentations spanning project status reports, and proposals, among others.
  • Organize and participate in internal and external Online meetings.
  • Prepare and submit AMS reports and other information as required.

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