
Hospital Operations
6 days ago
The Hospital Operations Manager is responsible for overseeing the day-to-day administrative and operational functions of the hospital. The role ensures smooth patient services, regulatory compliance, resource optimization, and collaboration across clinical and non-clinical teams to deliver high-quality healthcare outcomes.
Key Responsibilities
Operational Management
- Supervise day-to-day hospital operations across departments (in-patient, out-patient, diagnostics, pharmacy, emergency, etc.).
- Ensure effective patient flow and service delivery.
- Monitor hospital facilities and equipment for availability, safety, and compliance.
People & Process Management
- Lead and coordinate with clinical and non-clinical staff to maintain operational excellence.
- Develop and implement SOPs (Standard Operating Procedures) for efficiency.
- Provide training and support to staff on hospital protocols and patient care standards.
Financial & Resource Management
- Assist in budgeting, cost control, and revenue cycle management.
- Optimize resource utilization (beds, manpower, equipment, supplies).
- Monitor vendor contracts and procurement processes.
Compliance & Quality Assurance
- Ensure adherence to healthcare regulations, accreditation standards (e.g., NABH, JCI), and hospital policies.
- Oversee audits, safety drills, and quality control initiatives.
- Drive patient satisfaction programs and grievance redressal.
Strategic Initiatives
- Support hospital leadership in planning expansions, technology adoption, and new service lines.
- Analyse data and prepare operational performance reports.
- Implement digital transformation for patient care and hospital management systems.
Key Skills & Competencies
- Strong leadership, communication, and decision-making skills.
- Knowledge of healthcare regulations and accreditation requirements.
- Proficiency in hospital information systems (HIS/EMR).
- Analytical ability to optimize operations and drive efficiency.
- Customer-service orientation with patient-centric mindset.
Qualifications & Experience
- Bachelor's or Master's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
- 5–10 years of experience in hospital operations, healthcare administration, or related management roles.
- Experience with NABH/JCI accreditation preferred.
- Familiarity with healthcare IT systems is an advantage.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹50,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
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